William D. Clemmer
RENTSCHLER CHRYSLER JEEP DODGE RAM
Lehighton,PA
33
years of professional experience
Experienced automotive parts and service professional with 30+ years of dealership experience spanning service advising, parts management, customer service, repair estimates, inventory management, and technician support. Proven ability to build strong customer relationships, identify vehicle service needs, coordinate repairs, and work effectively with technicians and dealership teams.
Work History
Service Department Advisor
2 Years 9 Months- Guided customers in selecting vehicles, ensuring alignment with their needs and preferences.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Parts Department Manager
3 Months- Managed daily parts department activities, prioritizing customer satisfaction and service efficiency.
- Coordinated parts ordering and receiving to ensure timely delivery and reduce repair delays.
- Assisted customers and service technicians in identifying and sourcing required parts, enhancing service accuracy.
- Worked closely with the service department to support efficient repair operations.
Service Department Advisor
1 Year- Assessed customer concerns and gathered detailed information, facilitating accurate diagnosis and repair of vehicle problems.
- Recommended preventative maintenance and service based on vehicle condition and customer needs.
- Recommended preventative maintenance and service tailored to vehicle condition and customer needs, enhancing vehicle longevity.
- Communicated repair and service recommendations clearly and professionally, ensuring customer understanding and satisfaction.
Service Department Advisor
6 Years- Developed detailed repair estimates and communicated changes to customers throughout repair process to ensure transparency.
- Discussed repair solutions and options to guide customers in selecting the best approach for their vehicle.
- Discussed repair solutions and available options to help customers determine the best approach for their vehicle.
- Built strong customer relationships through clear communication and professional service.
- Explained repair estimates and recommendations, addressing customer questions and concerns to enhance understanding.
Service Department Advisor
4 Years- Engaged with customers to identify vehicle problems through active listening and targeted follow-up questions.
- Communicated repair needs and recommendations to customers throughout the service process.
- Updated and leveraged knowledge of dealership services, fees, and vehicle maintenance to provide informed recommendations.
- Informed customers of repair needs and options throughout service process, ensuring clarity and understanding.
Parts Department Advisor
3 Years- Assessed customer parts needs and informed them about repair options and product availability, enhancing their decision-making.
- Handled incoming calls, delivered price quotes, and addressed customer inquiries about parts and availability, improving service responsiveness.
- Answered incoming calls, provided price quotes, and responded to customer questions regarding parts and availability.
- Facilitated technician workflow by ensuring timely availability of required parts for customer repairs, contributing to efficient service delivery.
Parts Department Advisor
12 Years 11 Months- Monitored inventory in dealership parts management system, ensuring timely updates for staff and preventing shortages.
- Issued parts to technicians to support the timely completion of customer repairs.
- Worked closely with technicians and service personnel to identify and fulfill parts requirements.
- Assisted in maintaining accurate inventory records, contributing to streamlined operations in parts department.
- Collaborated with technicians and service personnel to identify and fulfill parts requirements, supporting timely customer repairs.
Skills
Product expertise
Written communication
Analytical thinking
Customer consultation
Critical thinking
Time management
Relationship building
Timeline
Service Department Advisor
RENTSCHLER CHRYSLER JEEP DODGE RAM
11.2023 - CurrentRead More
Parts Department Manager
LEHIGHTON FORD
06.2023 - 09.2023Read More
Service Department Advisor
BLAISE ALEXANDER MAZDA
01.2022 - 01.2023Read More
Service Department Advisor
BENNETT JAGUAR & LAND ROVER
01.2015 - 01.2021Read More
Service Department Advisor
LEHIGHTON FORD
01.2011 - 01.2015Read More
Parts Department Advisor
BENNETT JAGUAR & LAND ROVER
01.2008 - 01.2011Read More
Parts Department Advisor
ROTHROCK MOTORS
02.1994 - 01.2007Read More