Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Dillen

Grove City,OH

Summary

Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.


Warehouse professional with strong focus on accuracy, efficiency, and safety. Skilled in inventory management, order picking, and logistics coordination. Known for reliability, adaptability, and effective teamwork to meet shifting demands and achieve results.

Overview

36
36
years of professional experience

Work History

911 Emergency Dispatcher

City of Columbus
07.2007 - Current
  • Coordinated emergency responses to ensure timely assistance and resource allocation.
  • Operated multi-line phone systems to efficiently handle incoming emergency calls.
  • Monitored radio communications to relay critical information to first responders.
  • Assessed caller needs, providing reassurance while gathering essential details for dispatch.
  • Mentored junior staff, fostering skill development in high-pressure situations.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.

Refuse Collector

Local Waste Services
08.2003 - 06.2007
  • Operated refuse collection vehicles safely and efficiently.
  • Conducted routine inspections to ensure vehicle compliance with safety regulations.
  • Coordinated waste pickup schedules with residential and commercial clients.
  • Trained new team members on operational procedures and safety protocols.
  • Monitored service routes for efficiency and implemented adjustments as needed.
  • Dismounted and remounted trucks according to strict safety standards and schedules.

Refuse Collector

Republic Waste Services
03.2000 - 03.2003

Same as

  • Operated refuse collection vehicles safely and efficiently.
  • Conducted routine inspections to ensure vehicle compliance with safety regulations.
  • Trained new team members on operational procedures and safety protocols.
  • Monitored service routes for efficiency and implemented adjustments as needed.
  • Dismounted and remounted trucks according to strict safety standards and schedules.

Commercial Truck Driver

Annet Holdings - TMC/ Shamrock
05.1999 - 01.2000
  • Operated commercial trucks to transport goods safely across various routes.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Maintained accurate logbooks documenting hours of service and mileage driven.
  • Communicated effectively with dispatchers to coordinate timely deliveries and pickups.
  • Adhered to all state and federal transportation laws, ensuring compliance at all times.
  • Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
  • Increased on-time deliveries by implementing efficient route planning and time management strategies.
  • Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
  • Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
  • Reduced fuel consumption by employing effective driving techniques and monitoring vehicle performance.

International Shipper

DHL
01.1999 - 04.1999
  • Managed timely delivery of packages, ensuring adherence to safety regulations and company policies.
  • Optimized delivery routes to enhance efficiency and reduce transit times.
  • Maintained accurate records of deliveries, verifying shipment contents against manifests.
  • Processed paperwork for international shipments, ensuring accuracy for clearance through customs.

Manufacturing Operator

Drustar Inc
04.1990 - 01.1999
  • Operated production machinery ensuring adherence to safety protocols and quality standards.
  • Monitored production processes, identifying and resolving workflow issues to enhance efficiency.
  • Trained new operators on equipment usage, safety practices, and operational procedures.
  • Conducted routine maintenance on machinery to minimize downtime and ensure optimal performance.
  • Assisted in inventory management, tracking material usage, and coordinating supply replenishment needs.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Complied with company and OSHA safety rules and regulations.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Organized work to meet demanding production goals.
  • Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
  • Worked as both shipping and receiving clerks monitoring incoming inventory as well as shipping out finished orders.

Education

No Degree - Automotive Mechanics/Emergency Medicine

Columbus State Community College
Columbus, Ohio, OH

High School Diploma -

Grove City High School
Grove City, OH

Skills

  • Data entry optimization
  • Data systems operation
  • Dependable and responsible
  • Prioritizing situations
  • Multitasking and prioritization
  • Decision-making

Timeline

911 Emergency Dispatcher

City of Columbus
07.2007 - Current

Refuse Collector

Local Waste Services
08.2003 - 06.2007

Refuse Collector

Republic Waste Services
03.2000 - 03.2003

Commercial Truck Driver

Annet Holdings - TMC/ Shamrock
05.1999 - 01.2000

International Shipper

DHL
01.1999 - 04.1999

Manufacturing Operator

Drustar Inc
04.1990 - 01.1999

No Degree - Automotive Mechanics/Emergency Medicine

Columbus State Community College

High School Diploma -

Grove City High School
William Dillen