William Dimsdale
Oklahoma City,Oklahoma
Summary
Highly customer-oriented team player with a proven track record of consistently exceeding satisfaction levels for the past 10 years at AT&T. Seeking opportunities for advancement within the company to contribute to its future growth. Demonstrates strong leadership skills and problem-solving abilities, dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to drive positive outcomes and contribute to overall company success.
Overview
27
27
years of professional experience
Work History
Premises technician
AT&T Telecommunications
11.2014 - Current
- Technician experience, safety training, communication with other contractors, customer orientation, installation and repair of telephone, internet, fiber, cable &dish services, troubleshooting circuit flow, up selling, ordering and stocking of tools and equipment needed for the job, organization of company van, time management, terminals, binding posts, and pole climbing
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Provided five star customer experiences while installing or repairing services in both residential and commercial settings.
- Supported new hires by training and sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
- Maintained company vehicle and company equipment.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks. Numbers to reflect that.
- Contributed to company growth by consistently exceeding monthly performance targets for installations and repairs.
- Educated customers on how to use AT&T services.
Driver, Delivery, and Installer
Builder's First Source
04.2013 - 11.2014
- CDL truck driving, lumber delivery, and window/door installation
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
Senior Driver, Bulk Salesmen, and Trainer
Pepsi Beverage Group
08.2001 - 04.2013
- Involved CDL truck driving, managing personal route, customer service, sales, problem solving, training other drivers, large format sales, customer relations, and working independently
- Completed on-time deliveries by choosing best and most efficient routes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Manager's Assistant
North Park Cinema
12.1997 - 08.2001
- Involved sales, customer service, splicing movies together and running them, doing payroll and managing
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
The University of Oklahoma
08.2000
Skills
- Team leadership
- Decision-making
- Safety procedures
- Attention to detail
- Customer service experience
- Management experience
- Superior troubleshooting skills
- Time management
- Staff training and development
- Task delegation
- Coaching and mentoring
- Work prioritization
Timeline
Premises technician
AT&T Telecommunications
11.2014 - Current
Driver, Delivery, and Installer
Builder's First Source
04.2013 - 11.2014
Senior Driver, Bulk Salesmen, and Trainer
Pepsi Beverage Group
08.2001 - 04.2013
Manager's Assistant
North Park Cinema
12.1997 - 08.2001
The University of Oklahoma
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