Summary
Overview
Work History
Education
Skills
Timeline
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Sammy Espinoza

Summary

Accomplished Premises Technician and Manager with a proven track record at companies like AT&T, enhancing customer satisfaction and team productivity. Skilled in fiber optic splicing and hand-tool proficiency, with a strong focus on customer service. Demonstrated ability to quickly resolve issues, leading to significant improvements in efficiency and safety.

Overview

38
38
years of professional experience

Work History

Premises Technician

AT&T
09.2013 - Current
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
  • Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
  • Maintained company vehicle and company equipment.
  • Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.

Manager

Mastec / Directv
03.2007 - 07.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Operations Manager

Lone Star Overnight LP
09.1994 - 04.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Military Police Officer

US Air Force Base
04.1986 - 09.1994
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Checked vehicle equipment for proper functioning prior to use.
  • Monitored traffic violations, issuing citations as necessary.

Education

High School Diploma -

Twentynine Palms High School
Twentynine Palms, CA
05.1986

Skills

  • Fiber Optic Splicing
  • Hand-tool proficiency
  • Customexperienceer service
  • Hardware Installation
  • Wireless Networking
  • System Maintenance
  • Superior troubleshooting skills
  • Equipment Troubleshooting
  • Dispute Resolution
  • Safety awareness
  • Equipment safety
  • Educating customers
  • Records Management
  • Telecommunications Knowledge
  • Troubleshooting and repair
  • Work order completion
  • Network Troubleshooting
  • Safety practices
  • Troubleshooting systems
  • System Repair
  • Device Installation
  • Test equipment operation
  • Troubleshooting and resolution
  • VoIP Systems
  • Equipment installation and repair
  • Data cabling installation
  • Router Installation and Optimization
  • Decision-Making
  • Staff Management
  • Team Leadership
  • Operations Management
  • Strategic Planning
  • Goal Setting
  • Inventory Management
  • Operations Oversight
  • Delegation
  • Employee Motivation
  • Performance Evaluations
  • Problem-Solving
  • Policies and procedures implementation
  • Health and safety compliance
  • Onboarding and Orientation
  • Expense Reports

Timeline

Premises Technician

AT&T
09.2013 - Current

Manager

Mastec / Directv
03.2007 - 07.2013

Operations Manager

Lone Star Overnight LP
09.1994 - 04.2007

Military Police Officer

US Air Force Base
04.1986 - 09.1994

High School Diploma -

Twentynine Palms High School

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Sammy Espinoza