William Diveley
Cedar Rapids,IA
Summary
Proven Pharmacy Technician and Store Manager with a track record of enhancing pharmacy efficiency and customer satisfaction at Walmart. Skilled in medication dispensing and problem-solving, adaptive at insurance billing, and fostering team collaboration. Improved service quality through effective communication and staff training.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician In Training
Walmart
09.2024 - Current
- Managed insurance claim processing with accuracy, resolving any discrepancies to ensure seamless billing transactions for customers.
- Streamlined prescription refill processes by effectively utilizing pharmacy software systems and maintaining up-to-date patient records.
- Maintained a clean and organized work environment to ensure efficient workflow and minimize the risk of contamination or errors.
- Enhanced pharmacy efficiency by accurately filling prescriptions and maintaining proper inventory levels.
Store Manager
Dairy Queen Grill & Chill
05.2021 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
Associate of Arts - Business Administration
Kirkwood Community College
Cedar Rapids, IA06-2027
Skills
- Patient confidentiality
- Labeling accuracy
- Medication dispensing
- Pharmaceutical calculations
- Insurance billing
- Drug classification
- Prescription interpretation
- Problem-solving skills
- Effective communication skills
- Team collaboration
- Great team player
- HIPAA
Timeline
Pharmacy Technician In Training
Walmart
09.2024 - Current
Store Manager
Dairy Queen Grill & Chill
05.2021 - 09.2024
Associate of Arts - Business Administration
Kirkwood Community College
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