William Dolan
Dynamic Senior Vice President with extensive experience in enhancing service delivery and fostering professional development. Skilled in implementing training programs and quality control strategies that significantly reduce customer complaints and improve satisfaction.
Proven leader achieving operational efficiency and customer satisfaction through strategic initiatives and quality control measures.
Work History
Senior Estimating Vice President
44 Years 11 MonthsLed strategic initiatives to enhance operational efficiency and customer satisfaction across multiple service lines.
Directed company-wide training programs, fostering professional development and skill enhancement for senior management.
Implemented quality control measures that improved service delivery standards and reduced customer complaints significantly.
Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
Estimated and executed numerous multi-million dollar contracts with numerous General Contractors after negotiated meetings.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Consolidated vendors and renegotiated contracts to optimize costs.
Superintendent and Journeyman Painter
6 Years 11 MonthsWorked in the field along side 200+ painters in West Kendall for 4 years and then became a Superintendent and was in charge of a night crew of 25+ journeymen painters completing a 55 story bank building in downtown Miami until a major strike to the industry accured.
Education
High School Diploma
Journeyman - OSHA Safety Certificate
Skills
Accomplishments
- Supervised teams of 90+ union members.
- Achieved positive results through effectively helping with job creations and scheduling.
Certification
Life time Achievement Award of 43 years with IBPAT Local Union #365 Miami