William donahue
Kingwood,TX
Summary
Results-driven mechanic and customer service representative with a proven track record at Jiffy Lube, excelling in diagnostics and repairs. Skilled in troubleshooting and enhancing customer satisfaction through effective communication. Achieved operational efficiency by training junior mechanics and managing inventory, consistently meeting performance metrics while ensuring workplace safety.
Professional with solid background in automotive repair and maintenance. Demonstrates strong problem-solving skills, technical expertise in diagnostics, and commitment to quality workmanship. Highly reliable team player, adaptable to changing needs, and focused on delivering results that exceed expectations. Skilled in engine repair, brake systems, and electrical troubleshooting. Recognized for effective collaboration and maintaining high standards in every task.
Overview
22
22
years of professional experience
Work History
Mechanic and Customer Service Represenitive
Jiffy Lube
Humble, TX
07.2025 - Current
- Diagnosed and repaired vehicle issues using industry-standard tools and techniques.
- Performed routine maintenance services, including oil changes and brake inspections, ensuring customer satisfaction.
- Collaborated with team members to streamline workflow processes, enhancing overall efficiency in service delivery.
- Trained junior mechanics on safety protocols and repair procedures to uphold quality standards.
- Oversaw parts inventory management, ensuring availability of necessary components for timely repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
Owner/Operator Truck Driver
TLD Heavy Haul
New Caney, TX
03.2004 - 07.2024
- Operated heavy haul trucks safely, ensuring compliance with all transportation regulations.
- Managed logistics for oversized loads, coordinating with clients and authorities for permits and routes.
- Conducted routine vehicle inspections and maintenance to ensure optimal performance and safety.
- Trained new drivers on operational protocols, enhancing team efficiency and adherence to safety standards.
- Developed efficient routing strategies, reducing transit times while maintaining high service quality.
- Implemented cost-saving measures in fuel consumption through route optimization and vehicle maintenance practices.
- Oversaw compliance audits, ensuring adherence to DOT regulations and improving operational reliability.
- Fostered relationships with customers to enhance service delivery and address any logistical challenges promptly.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Education
Associate of Science - Automotive And EV Technologies
Universal Technical Institute
Houston, TX01-2026
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Diagnostics
- Auto and engine repair
- Workplace safety
- Fuel systems
- Vehicle inspections
- Suspension systems
- Filter replacements
- Customer service
- Documentation and reporting
- Inventory management
- Safety management
- Electrical systems
- Work order management
- Exhaust systems
Timeline
Mechanic and Customer Service Represenitive
Jiffy Lube
07.2025 - Current
Owner/Operator Truck Driver
TLD Heavy Haul
03.2004 - 07.2024
Associate of Science - Automotive And EV Technologies
Universal Technical Institute