William Doucette
Provo,UT
Summary
- Proven Sales Representative at Aptive Environmental, excelling in customer relationship building and sales expertise, with a track record of retaining over 95% of customers through exceptional interpersonal communication skills. Demonstrated ability to exceed targets in challenging markets, showcasing a blend of hard sales skills and soft customer service abilities.
- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Aptive Environmental
03.2024 - Current
- In the 4 months I have sold for Aptive, I have sold over 105 accounts in one of the toughest markets for door to door pest control sales. I have retained well over 95% of my customers who most I have formed personal connections with. I engage often with them utilizing the customer service skills I have attained over the many years I have worked in customer service jobs.
Certified Delivery Driver
Fed Ex Ground
08.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Guest Services Shift Leader
Provo Recreation Center
09.2022 - 04.2024
- Monitored front desk operations closely, identifying areas for improvement and implementing necessary changes for optimal efficiency.
- Cultivated strong relationships with guests, fostering loyalty and repeat business.
- Was the first to deal with complex and challenging situations with upset patrons, dangerous situations, and improving overall customer enjoyment.
Technician and Marketing Assistant
Alert Disaster Restoration
05.2023 - 08.2023
- As a summer intern, I worked rigorous hours often times up to 70 hour weeks while constantly on call for disasters. During those strenuous hours I was able to assist in generating good rapport for the company with hundreds of clients.
Missionary
Church Of Jesus Christ Of Latter Day Saints
08.2020 - 08.2022
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
E-Commerce Assistant
Dick’s Market
10.2019 - 07.2020
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Education
No Degree - Business Management
Brigham Young University
Provo, UT05.2027
High School Diploma -
Viewmont High School
Bountiful, UT05.2020
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
Timeline
Sales Representative
Aptive Environmental
03.2024 - Current
Certified Delivery Driver
Fed Ex Ground
08.2023 - 04.2024
Technician and Marketing Assistant
Alert Disaster Restoration
05.2023 - 08.2023
Guest Services Shift Leader
Provo Recreation Center
09.2022 - 04.2024
Missionary
Church Of Jesus Christ Of Latter Day Saints
08.2020 - 08.2022
E-Commerce Assistant
Dick’s Market
10.2019 - 07.2020
No Degree - Business Management
Brigham Young University
High School Diploma -
Viewmont High School
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