WILLIAM DOWNEY
Littleton,CO
Summary
Customer-oriented Quick learner Friendly and helpful Dedicated team player Excellent communication skills Valid Co driver's license Talented Deli Manager adept at training employees, leading teams, and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
14
14
years of professional experience
Work History
Deli Manager
King Soopers
03.2022 - Current
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Deli Clerk
King Soopers
07.2021 - Current
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Cap 1 Supervisor
Walmart Supercenter
04.2015 - 12.2017
- Worked directly with departments, customers and management to achieve store goals
- Implemented marketing strategies which resulted in growth of customer base
- Reported all equipment failures and malfunctions to supervisor
- Stocked, staged and transported goods
- Built a motivated warehouse team of 9 well-trained staff
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Used item Numbers to properly stock warehouse
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Stacked and transported all overstock to storage areas
- Operated heavy machinery such as a walkie stacker safely
- Unloaded cargo from truck with hand trucks and pallet jacks
- Swept floors and stored equipment at the end of each shift.
Backhouse Team Lead
Freddy's Frozen Custard & Steakburgers
03.2013 - 01.2015
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
- Reported to each shift on time and ready to work
- Prepared fountain drinks and ice cream items
- Prepared all food orders within a 4 minute time frame
- Verified that prepared food met all standards for quality and quantity
- Strictly followed all cash, security, inventory and labor policies and procedures
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Diligently restocked work stations and display cases
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Performed all position responsibilities accurately and in a timely manner
- Consistently provided friendly guest service and heartfelt hospitality
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Cashier
McDonald's
01.2011 - 01.2013
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Followed merchandising guidelines to present visually appealing displays
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Worked with the management team to implement the proper division of responsibilities.
Education
GED -
Arapahoe Community College
Littleton, COSkills
- Cost Reductions
- Employee Supervision
- Ordering Supplies
- Food Safety Compliance
- Product Rotation
- Waste Reduction
Timeline
Deli Manager
King Soopers
03.2022 - Current
Deli Clerk
King Soopers
07.2021 - Current
Cap 1 Supervisor
Walmart Supercenter
04.2015 - 12.2017
Backhouse Team Lead
Freddy's Frozen Custard & Steakburgers
03.2013 - 01.2015
Cashier
McDonald's
01.2011 - 01.2013
GED -
Arapahoe Community College
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