William Downs
Chino Hills,CA
Summary
Entry-level IT support professional seeking a full-time role in information technology. Recently completed the Google IT Support Professional Certificate an eight month program that covers troubleshooting, customer service, networking, operating systems, system administration, and security. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Tech Consultant
Target
Chino, CA
04.2018 - Current
- Stay current on top sellers and current technology trends to help guests find the right technology solutions and accessories to complete their purchase.
- Drive the total Electronics business (TV and Home Electronics, Imaging and Office, Portable Electronics, Mobile/Accessories, Video Games)
- Offer expert advice, personalized tech solutions, or validation on products they've already researched.
- Be an advocate for owned brands and knowledgeable about their benefits (extended returns, price point, guarantees, etc.)
- Use demos and live displays to introduce guests to tech they have not tried before.
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
Parts Manager
Pep Boys Auto Parts & Service
Chino, CA
07.2015 - 09.2017
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Trained new staff members on proper parts handling techniques.
- Managed employee schedules and daily assignments.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Recreational Leader
City of Chino Hills
Chino Hills, CA
06.2013 - 08.2013
- Assisted with the planning and implementation of recreational activities.
- Provided leadership and guidance to children in a safe and respectful environment.
- Assisted with set up, clean up for various recreational events, activities.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Administered first aid and notified emergency medical personnel.
Education
Certificate - Information Technology
Coursera Google IT Support Professional
04-2023
Chino Hills High School
Chino Hills, CA06-2015
Skills
- Technical Support
- Networking
- Computer Troubleshooting
- Customer Service
- Hardware and software installation
- Communication
- Organization
- Team building
Timeline
Tech Consultant
Target
04.2018 - Current
Parts Manager
Pep Boys Auto Parts & Service
07.2015 - 09.2017
Recreational Leader
City of Chino Hills
06.2013 - 08.2013
Certificate - Information Technology
Coursera Google IT Support Professional
Chino Hills High School
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