WILLIAM DREYER
Fort Mill,SC
Summary
Dynamic senior executive with over 20 years of experience in driving enterprise-level operational excellence, P&L performance, and client profitability within complex healthcare and insurance service lines. Recognized for a strategic, results-driven approach to leading large-scale revenue cycle and insurance operations across multi-site organizations. Expertise in optimizing P&L performance, enhancing client outcomes, and designing scalable operating models that foster growth. Proven track record of transforming underperforming service lines through the implementation of advanced technology solutions, including AI and RPA, while building strong C-suite relationships and leading cross-functional teams to achieve measurable financial and operational success.
Overview
27
27
years of professional experience
Work History
Associate Vice President, Revenue Cycle
ENSEMBLE HEALTH PARTNERS
Huntersville, NC
01.2019 - Current
- Executive leader overseeing enterprise revenue cycle operations generating $2.4B+ in annual revenue across diverse client portfolios. Strategic partner to CFOs, CEOs, and physician executives, ensuring top-line growth, client profitability, and operational excellence. Lead multi-site teams, drive technology innovation, and design KPIs that serve as early-warning indicators for performance risk.
- Client Leadership & Relationship Management
- Oversaw client portfolios recognized as HFMA MAP Award Top Performers for three consecutive years, demonstrating industry-leading financial outcomes and operational excellence.
- Successfully onboarded multiple physician practices, consistently achieving or exceeding forecasted net revenue targets.
- Negotiated and halted insurance recovering totaling $1.3M in savings across CY22–24.
- Led cross-departmental training initiatives to reduce process defects and strengthen client satisfaction.
- Strategic & Financial Leadership
- Delivered 100%+ net collection rates for five consecutive fiscal years (2020–2025) through best-practice insurance and RCM workflows.
- Built financial models to forecast liquidation, assess profitability, and optimize service delivery for high-complexity insurance portfolios.
- Reduced AR >120 days from 28% to 8%, accelerating cash flow and strengthening client P&L performance.
- Implemented enterprise-wide KPI dashboards enabling proactive intervention and continuous improvement.
- Operational Excellence & Technology Innovation
- Led implementation of a new EMR in 2023 with zero negative impact to net revenue.
- Increased Clean Claim Rate from 90% to 98%+ through pre-bill edit automation and front-end process redesign.
- Reduced DNFB and bill holds, significantly improving revenue velocity and operational efficiency.
- Implemented early-out and propensity-to-pay strategies, improving customer service KPIs and reducing bad-debt exposure.
- People Leadership
- Maintained workforce attrition below 4%, even during consolidation to a single out-of-state CBO.
- Built high-performing teams through analytics-driven coaching, KPI transparency, and structured performance management.
Vice President, Anesthesia Operations
CHANGE HEALTHCARE (formerly McKesson / Per Se Technologies)
Pittsburgh, PA
01.1999 - 01.2019
- Led national anesthesia operations with full P&L responsibility for a $52M service line supporting 135 clients and recognizing $970M in annual collections. Directed 9 direct reports, 232 indirect reports, and 205 offshore associates across multi-site operations.
- Strategic & Operational Leadership
- Implemented AI-driven automation including automated ERA processing, self-pay credit balance resolution, and address correction, reducing manual workload and cost.
- Reduced AR >120 days to 12% and increased productivity by 26% through redesigned workflows and new performance metrics.
- Delivered $4.2M profit margin through disciplined expense management and operational optimization.
- Client & Vendor Management
- Elevated client Net Promoter Score from 39% to 87%, the highest in organizational history.
- Achieved 99% client retention across multiple fiscal years through strong relationship management and consistent performance delivery.
- Process & Cost Optimization
- Reduced overhead by $225K via paperless transformation initiatives.
- Cut overtime expenses by $350K while expanding offshore capacity by 25 FTEs.
- Career Progression
- Radiology Operations Manager → Director, Northeast Operations → Regional Vice President, Pathology Services → Vice President, Anesthesia Operations
Skills
- Executive communication skills
- Expertise in insurance reimbursement processes
- Proficient in scalable operating models for client onboarding
- Effective influence and persuasion skills
- M&A diligence participation
Timeline
Associate Vice President, Revenue Cycle
ENSEMBLE HEALTH PARTNERS
01.2019 - Current
Vice President, Anesthesia Operations
CHANGE HEALTHCARE (formerly McKesson / Per Se Technologies)
01.1999 - 01.2019
ADDITIONAL LEADERSHIP STRENGTHS
- Executive-level communication and board-ready presentation skills
- Deep understanding of insurance reimbursement, denials, underpayments, and zero-pay strategies
- Expertise in scalable operating models for new client intake and configuration
- Strong influence and persuasion skills to drive internal change and client outcomes
- Experience participating in M&A diligence and integration