William Dunn
Columbus
Summary
Dynamic professional with extensive experience in training and coaching within the transportation industry. Skilled in leading initiatives that boost team productivity and customer satisfaction through streamlined operations and effective performance management.
Overview
23
23
years of professional experience
Work History
CXPC District Manager
FedEx
Columbus, OH
06.2022 - Current
- Led operational strategies to enhance package pickup efficiency across multiple locations.
- Coordinated district-level initiatives promoting employee engagement programs.
- Managed district performance metrics, ensuring adherence to FedEx standards and protocols.
- Developed training programs, mentoring team leaders on best practices for staff development.
- Streamlined workflow processes, reducing operational delays and improving service reliability.
- Participated in RQC and DQC teams.
- Assisted with 9 Network 2.0 rollouts.
Field Transportation Specialist
FedEx
Columbus, OH
02.2016 - 06.2022
- Trained new team members on best practices in transportation processes and systems.
- Implemented process improvements resulting in streamlined operations and increased productivity.
- Led initiatives aimed at enhancing customer satisfaction through improved service pickup standards.
- Managed relationships with various stakeholders including carriers, customers, and suppliers to maintain service levels.
- Mitigated risks by developing contingency plans for potential disruptions in the transportation network.
- Increased on-time pickups through continuous monitoring of service provider performance metrics.
- Reduced transportation costs by identifying inefficiencies.
CXPC Coordinator
FedEx
Columbus, OH
08.2010 - 02.2016
- Coordinated daily operations to ensure timely processing of shipments and pickup schedules.
- Analyzed performance metrics to identify trends, drive enhancements, and inform strategic decisions.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
P&D Coordinator
FedEx
Columbus, OH
09.2007 - 08.2010
- Championed safety initiatives to foster a secure work environment.
- Engaged with service providers to deliver outstanding service and support to customers.
- Conducted thorough follow-ups on customer inquiries, reinforcing FedEx brand reputation and commitment to service excellence.
- Conducted root cause analysis to enhance FedEx performance metrics.
Dock Service Manager
FedEx
Columbus, OH
08.2003 - 09.2007
- Columbus Hub and Stand Alone Home Delivery.
- Hub Dock and Preload operations.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team performance, providing coaching and support to enhance productivity.
Education
Bachelor of Arts - History
The Ohio State University
Columbus, OH12-2003
Skills
- Customer service
- Training and coaching
- Operations management
- Team development
- Microsoft Excel, Access, Powerpoint
Timeline
CXPC District Manager
FedEx
06.2022 - Current
Field Transportation Specialist
FedEx
02.2016 - 06.2022
CXPC Coordinator
FedEx
08.2010 - 02.2016
P&D Coordinator
FedEx
09.2007 - 08.2010
Dock Service Manager
FedEx
08.2003 - 09.2007
Bachelor of Arts - History
The Ohio State University