William E Bremer III
Harrisburg,NC
Summary
To obtain a leadership position closer to home utilizing my experience in growth management, leadership training, financial operational excellence and increased customer satisfaction.
Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.
Overview
31
31
years of professional experience
Work History
Senior Director of Dining Services, Searstone Retirement Community
CCL/MORRISON LIVING
CARY, NC
01.2024 - Current
- Executed February 2024 fee contract takeover for long-term Sodexo account, facilitating operations for 236 independent living and 30 continuing care retirement community residents.
- Oversaw the opening of a new building, introducing four innovative dining concepts: a high-end fine dining restaurant, a gourmet food court, an expanded buffet program, and an upscale bar program.
- Redesigned resident meal plan, increasing meal credits from 256 per month to 1350 per quarter.
- Facilitated orientation and education for 187 new independent living residents during a 10-week period.
- Managed daily operations to ensure quality support for 485 independent living residents and 45 continuing care residents.
- Transformed former clubhouse into a premier dining venue by implementing a fine dining program and bar.
- Directed the opening of a continuing care facility kitchen, ensuring functionality of three serving areas and preparation for 52 additional rooms by January 2025.
- Facilitated preparation and submission of comprehensive 2025 client budget to support financial planning for $7.6 million fee program.
- Analyzed resident feedback and executed improvement initiatives, resulting in satisfaction growth from mid-50% to high-70% and low-80% range over three months.
- Enhanced resident satisfaction levels, maintaining a consistent 89% rate.
Director, Dining Services, Windsor Run Independent Living
ERICKSON LIVING
MATTHEWS, NC
10.2017 - 10.2022
- Established independent living community building featuring three dining operations and a market.
- Directed all financial and developmental strategies to enhance program effectiveness for 600 residents.
- Drove revenue performance exceeding $30.9K and profit improvement of $92K in first full fiscal year 2019, contributing to overall business success.
- Navigated complex COVID-19 transitional challenges in 2020 to ensure operational continuity and financial success.
- Implemented rigorous health protocols to maintain zero positive COVID-19 cases among 70.5 FTE dining staff.
- Administered 2021 budgetary goals, delivering an NOI of $612K, which represented a 19.87% improvement over projections.
- Maintained exceptional resident satisfaction levels to support overall community engagement during construction and pandemic-related obstacles.
- Directed operations at Piedmont Overlook Continuing Care Facility, garnering recognition from senior VP of Healthcare and Chief Operations Officer for outstanding resident satisfaction.
- Consistently maintained meal plan usage above 93.5% each year, outperforming the 84.29% average across Erickson communities.
- Monitored and ensured health scores remained above 95 to uphold community health standards set by Mecklenburg County Health Services.
Operations and Financial Director
QUANTUM REVOLUTION INCORPORATED
CRANBERRY TOWNSHIP, PA
05.2015 - 07.2018
- Partnered with legal professionals to develop two S-corporations aimed at providing addiction and mental health counseling services.
- Facilitated conversion of all employees from 1099 to W-2 status to ensure adherence to tax regulations and improve employee benefits.
- Engaged with Pennsylvania Taxation Office to facilitate adherence to state and federal reporting standards.
- Drafted and implemented payroll and human resources guidelines to ensure compliance and streamline processes.
- Managed all accounting programmatic responsibilities with precision and accountability.
- Coordinated efforts with medical professionals and insurance representatives to uphold HIPAA coverage standards.
- Launched new offices in Burgettstown and Butler, PA, to expand market presence and improve client accessibility.
- Oversaw the integration of credit card merchant accounts at each site. Championed adherence to PCI compliance protocols.
- Facilitated research and collaboration with Valant and Navicure to implement electronic health record systems.
- Formulated targeted marketing plan aimed at achieving 16% revenue increase in first year and 48% in second year.
- Implemented optimized scheduling and forged partnership agreements, contributing to a 12% rise in profitability during the second year.
- Collaborated with CPAs to ensure compliance in accounting and reporting standards.
Resident District Manager, The University of North Carolina-Charlotte
CHARTWELLS/COMPASS GROUP
CHARLOTTE, NC
06.2012 - 08.2015
- Directed strategic oversight of 22 campus profit centers to maximize revenue potential exceeding $22 million.
- Supervised 29 salaried managers while coordinating activities for over 400 hourly associates to ensure optimal performance.
- Achieved over 16% increase in sales within first two fiscal years to enhance campus revenue.
- Facilitated discussions regarding programmatic and financial changes with chancellor of UNCC, chief financial officer of UNCC, associate vice chancellor for business services, and director of auxiliary services.
- Developed and maintained comprehensive financial processes to ensure fiscal responsibility.
- Analyzed financial data and crafted tailored budgets and action plans for each of the 22 profit centers.
- Assisted in conducting loss prevention reviews to identify potential risks. Supported internal control assessments to enhance operational efficiency. Collaborated with teams to implement corrective actions based on review findings.
- Managed all human resource functions to ensure effective workforce operations.
- Led initiatives to enhance I-9 processing accuracy and compliance with Homeland Security standards. Managed onboarding teams to ensure seamless integration of new hires into the organization. Developed strategies to optimize hiring workflows and reduce processing time.
- Developed comprehensive training initiatives aimed at fulfilling legally mandated qualifications.
- Upgraded all POS systems and updated PCI to become next generation compliant
- New Merchant IDs for 87 credit card machines
- First Data partnership
- Drove initiatives that resulted in a 6% increase in customer satisfaction scores over the first two years on campus, followed by a 10% improvement in the third year.
- Client satisfaction score increased to 100% satisfaction
- Finalized creation of new meal plans to be used starting Fall 2014
- Managed implementation of North Carolina state tax changes to ensure compliance and mitigate risks.
- Collaborated on architectural design and execution of $38 million dining center to enhance dining experiences.
- Coordinated all phases of four renovation projects, ensuring alignment with campus improvement goals.
- Liaison for 10 national brand partners including Starbucks, Wendy’s, Chick Fil A among others.
- Managed comprehensive operations for 15,000-seat football stadium and Division I football program, including oversight of seven branded concession stands and catering services for suites and media events.
- Maintained scores in excess of 95 from Mecklenburg County Health Services
Director of Operations, Radford University
CHARTWELLS/COMPASS GROUP
RADFORD, VA
11.2007 - 06.2012
- Directed oversight of 11 profit centers on campus, contributing to a budgeted revenue of $13.8 million.
- Supervised 13 salaried and 320 hourly associates, fostering a collaborative and high-performance work environment.
- Developed and executed action plans to achieve compliance with customer service safety and financial expectations.
- Oversaw comprehensive fiscal operations, including budget management and financial reforecasting. Developed strategic action plans to align with financial targets. Guided managers in enhancing their understanding of fiscal responsibility.
- Designed and monitored financial control procedures while assisting in financial planning and pro forma creation for regional operations.
- Collaborated with team to design and launch retail optimization training program for managers in summer 2011.
Director of Operations, University of South Carolina
SODEXO CAMPUS SERVICES
COLUMBIA, SC
09.2004 - 10.2007
- Oversaw all operational duties in 13 retail profit centers, totaling$18.3 million in revenue.
- Managed 13 salaried and 425 hourly employees.
- Responsible for budgeting and training to meet financial goals.
- Created and supported new programs promoting customer service and retail initiatives.
- Worked with the Richland County Health Department to increase scores on health inspections.
- Oversaw catering to 82 suites and boxes at Williams-Bryce Stadium for football games and events.
Interim, Director of Operations, Johns Hopkins University
SODEXO CAMPUS SERVICES
BALTIMORE, MD
05.2004 - 09.2004
- Created action plans for $6.5 million account, preventing budgeted losses of $1.2 million dollars in fiscal 2004-2005.
- Liaison with Johns Hopkins University financial office formulating processes to create stability in client based financial reporting systems.
- Negotiated with H.E.R.E/UNITE union to facilitate improved employee relations thus improving customer service.
Operations Controller, Case Western Reserve University
SODEXO CAMPUS SERVICES
CLEVELAND, OH
12.2002 - 05.2004
- Hired to stabilize financial reporting at $8.01 million dollar district.
- Simplified on-campus reporting methods for the Directors.
- Assisted District Manager in writing action plan to cut operating costs, without dropping customer satisfaction, increasing operating profit contribution $1,000,000 over past year operating budget.
- Negotiated on behalf of Sodexo with University Vice President of Financial Operations, Associate Vice President of Campus Services, and Director of Auxiliary Services.
- Took over additional duties of Director of Retail Operations, overseeing operations and growth in 11 retail profit centers.
Director of Operations, DePauw University
SODEXO CAMPUS SERVICES
GREENCASTLE, IN
07.2002 - 12.2002
- Supported sales team on $4.5 million dollar account.
- Direct reports included retail manager, resident dining manager, catering manager, chef and 50 front line employees.
- Acted as Sodexo Liaison with DePauw University finance committee creating processes for reporting financial activity.
General Manager, Walsh University
SODEXO CAMPUS SERVICES
NORTH CANTON, OH
06.1999 - 08.2002
- Responsible for managing all facets of food service operation; volume in excess of $940,000/yr- 550 resident dining students, production manager and catering manager, and 23 full-time employees.
- Opened previous self-operated account with sales increased by 2% over business plan, and operating profit 68% over pro forma.
- Exceeded sales and operating profit contribution three consecutive years, while increasing client and customer satisfaction.
Food Service Manager, Oberlin College
SODEXO CAMPUS SERVICES
OBERLIN, OH
02.1997 - 06.1999
- Reduced food cost by 1% and raised Transactions Per Labor Hour 1.3, over consecutive years.
- Assisted with the budgeting, planning, design, and installation of dining program in newly renovated dining hall.
- Consulted with Sodexo Design to open new $8.4 million dollar operation, including cafeteria and snack bar.
- District Training coordinator, responsible for training managers on new IPW/Instill purchasing program and Sodexo Unit Financial Systems.
Dir. of Dining, Ohio College of Podiatric Medicine
ALADDIN FOOD MANAGEMENT
CLEVELAND, OH
10.1995 - 02.1997
- Cut losses by 67% from projected budget in fiscal year ‘95-96.
Dir. of Food Services, Appalachian Bible College
ALADDIN FOOD MANAGEMENT
BECKLEY, WV
03.1995 - 10.1995
- Increased profit during summer of record high sales volume.
Education
Economics
Allegheny College
Meadville, PASkills
- Collaborative leadership
- Culture transformation
- Team management
- Policy development
- Key performance indicators
- Organizational development
- Stakeholder relations
- Administrative oversight
- Strategic planning
Timeline
Senior Director of Dining Services, Searstone Retirement Community
CCL/MORRISON LIVING
01.2024 - Current
Director, Dining Services, Windsor Run Independent Living
ERICKSON LIVING
10.2017 - 10.2022
Operations and Financial Director
QUANTUM REVOLUTION INCORPORATED
05.2015 - 07.2018
Resident District Manager, The University of North Carolina-Charlotte
CHARTWELLS/COMPASS GROUP
06.2012 - 08.2015
Director of Operations, Radford University
CHARTWELLS/COMPASS GROUP
11.2007 - 06.2012
Director of Operations, University of South Carolina
SODEXO CAMPUS SERVICES
09.2004 - 10.2007
Interim, Director of Operations, Johns Hopkins University
SODEXO CAMPUS SERVICES
05.2004 - 09.2004
Operations Controller, Case Western Reserve University
SODEXO CAMPUS SERVICES
12.2002 - 05.2004
Director of Operations, DePauw University
SODEXO CAMPUS SERVICES
07.2002 - 12.2002
General Manager, Walsh University
SODEXO CAMPUS SERVICES
06.1999 - 08.2002
Food Service Manager, Oberlin College
SODEXO CAMPUS SERVICES
02.1997 - 06.1999
Dir. of Dining, Ohio College of Podiatric Medicine
ALADDIN FOOD MANAGEMENT
10.1995 - 02.1997
Dir. of Food Services, Appalachian Bible College
ALADDIN FOOD MANAGEMENT
03.1995 - 10.1995
Economics
Allegheny College
Awards
Harvard Manage Mentor Plus
Developing Dynamic Leadership
2009 Mid-Atlantic Vice-President’s Award
2011 Mid-Atlantic Vice-President’s Award
2021 Windsor Run Executive Director Award Winner
Certified Two Accounts as Centers for Excellence