William Edwards
Surprise,USA
Summary
Ambitious Director of Operations who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Overview
25
25
years of professional experience
Work History
Senior Operations Manager
Factor
Goodyear, Arizona
05.2023 - 04.2026
- Oversaw daily operations to ensure efficient workflow across departments.
- Managed team performance, providing guidance and support to staff members.
- Developed and implemented operational policies to improve process efficiency.
- Coordinated logistics and supply chain activities for timely product delivery.
- Collaborated with cross-functional teams to enhance project outcomes and alignment.
- Monitored compliance with safety regulations and company standards in operations.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Ensured compliance with safety regulations and company policies and procedures.
- Supervised, assisted and coached other operations managers.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Provided guidance, support, and mentorship to junior team members.
- Motivated team members and devised strategies to improve workflow.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
- Maintained regular engagement with key client contacts while influencing key stakeholders.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Provided strategic recommendations to supervisors regarding new or modified company practices.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Senior Operations Manager
Geodis Inc.
Goodyear, Arizona
04.2021 - 07.2022
- Oversaw daily operations to ensure optimal workflow and efficiency.
- Coordinated cross-departmental communication to enhance collaboration and productivity.
- Managed inventory levels to maintain supply chain integrity and reduce delays.
- Implemented process improvements to streamline operational procedures.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Developed standard operating procedures to ensure consistency across operations.
- Analyzed performance metrics to identify areas for operational enhancement.
- Collaborated with stakeholders to align operational strategies with company goals.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Ensured compliance with safety regulations and company policies and procedures.
- Supervised, assisted and coached other operations managers.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
Operations Manager
Chewy Inc.
Goodyear, Arizona
04.2019 - 03.2021
- Managed daily operations for efficient fulfillment processes.
- Coordinated inventory management to ensure stock availability.
- Oversaw team performance and provided operational training.
- Monitored compliance with safety and quality standards.
- Facilitated communication between departments for streamlined workflows.
- Resolved operational issues promptly to maintain service levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Director of Operations
Macy’s Logistics
02.2008 - 02.2018
- Hired to open a new Direct to consumer fulfillment center for Macy’s Logistics and Operations.
- Duties included: hiring for all positions needed, training those associates to meet and exceed Macy’s standard, and manage the pick and replenish department.
- Instituted new processes that enabled the department to beat plan by 14%.
- Promoted to Director of weekend operations. Duties included: overseeing total building operations for the Friday, Saturday and Sunday shifts.
- The shift included 7 managers, 17 supervisors, and up to 1300 associates.
- Exceeded productivity plan and P&L for both years on this shift.
- Promoted to Director of inbound operations. Duties included: Overseeing trailer yard, ARO, Receiving, Returns, Prep, and Case Reserve departments.
- Including 15 managers, 30 supervisors, and up to 1500 associates.
- Exceeded plan, P&L and made bonus for all 5 years in that position.
- Promoted to lead new Beauty and Home departments. Duties included: Setting up two new departments within a new add on to the building.
- Beauty included inbound, prep, put away, pick sort, and pack functions, along with a promo department.
- The Home department included all MHE equipment, pallet build, vendor ship, bulk ship, and home flat goods.
- Staff included 8 managers, 20 supervisors, and up to 1000 associates over 3 shifts.
Area Manager
Target
Phoenix, USA
10.2001 - 01.2008
- Hired to start up new Target Distribution in Phoenix, Az.
- Outbound Group Manager. Duties included: Hiring all new team members.
- Setting up a training module and certifying all new associates.
- Setting up yearly, monthly, weekly and daily plans, to meet business needs and to exceed plan.
- Communicating with team members, and holding them accountable to quality, safety and production goals.
- Working with peers, for consistency from shift to shift.
- Partnering with leads, making sure they were being developed, for future leadership roles.
- Transitioned to Warehouse Group Manager. Duties included: managing all MHE equipment.
- Clearing all docks, staging and putting away all reserve cases.
- Picking all orders from each store.
- Managing all high velocity items daily, for delivery.
- Putting together yearly, monthly, weekly and daily P&L plans for the department.
- Setting quality, safety, and productivity standards.
- Communicating to all team members with positive recognition, and constructive feedback.
- Beat plan and exceeded goal each year.
Education
secondary education - post bacheloriate
arizona state university
Tempe, Azbachelor of science - communications
arizona state university
Tempe, AzSkills
- Project management
- Leadership/Communication
- Budgeting expertise
- Employee relations
- Supply chain management
- Distribution management
- Business operations organization
- Self-motivated
- Customer oriented
- Team building
- Leadership
- P&L Management
Timeline
Senior Operations Manager
Factor
05.2023 - 04.2026
Senior Operations Manager
Geodis Inc.
04.2021 - 07.2022
Operations Manager
Chewy Inc.
04.2019 - 03.2021
Director of Operations
Macy’s Logistics
02.2008 - 02.2018
Area Manager
Target
10.2001 - 01.2008
secondary education - post bacheloriate
arizona state university
bachelor of science - communications
arizona state university