Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William Emerson

Falmouth,ME

Summary

Serviced-focused General Manager looking to deepen my foundation of knowledge in the field of management at the University of New Hampshire's Business Graduate Degree Program.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Emerson Chevrolet Buick
07.2021 - Current
  • Manage financial statements, employee reviews, training, schedules, and contract negotiations with vendors.
  • Launched staff engagement in addition to robust reporting tool that increased operational quality.
  • Observe each employee's individual strengths and initiated a call tracking program to improve areas of weakness throughout the customer service process.
  • Ordering new vehicles from General Motors as well as managing pre-owned inventory systems to optimize stock levels and maximize wholesale floor plan credits from General Motors Financial.

Service Lane Advisor

Emerson Chevrolet Buick
06.2016 - 06.2021
  • Coordinated work-flow processes with our service advisor team for the mechanical and collision departments.
  • Completed workplace compliance training to reduce liability risks and operate effectively.
  • Collaborated with internal teams to develop comprehensive plans aimed at improving the customer service experience.

Independent Minor League Baseball Player

Road City Explorers (Now The Sullivan Explorers
04.2015 - 10.2015
  • Trained extensively and observed proper nutrition during the season and off season.
  • Worked with coaches and trainers to understand and implement improvement strategies.
  • Developed and maintained key relationships fellow athletes, coaching staff.

Education

Bachelor of Arts - Communications

University of Southern Maine
Portland, ME
06.2015

Skills

  • Strategic Planning
  • Performance Improvements
  • Financial Statement Management
  • Team Leader

Certification

2016 Graduate from the National Automobile Dealers Association Academy located in Mclean, Virginia

Timeline

General Manager

Emerson Chevrolet Buick
07.2021 - Current

Service Lane Advisor

Emerson Chevrolet Buick
06.2016 - 06.2021

Independent Minor League Baseball Player

Road City Explorers (Now The Sullivan Explorers
04.2015 - 10.2015

Bachelor of Arts - Communications

University of Southern Maine

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William Emerson