William Ennis
Cliffside Park,NJ
Summary
A dynamic professional with a proven track record at North Jersey Recovery Center, I excel in enhancing administrative and admissions processes, achieving the highest client admissions. Skilled in Microsoft Excel and fostering team collaboration, I bring a blend of exceptional customer service and strategic time management to drive efficiency and productivity. Proficient in software use of Salesforce as well as Call tracking metrics. Maintained long term communication with both new clients and past clients.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
North Jersey Recovery Center
02.2024 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Admissions Coordinator
North Jersey Recovery Center
09.2020 - 02.2024
- Directed department achieving highest client admissions regularly.
- Coached new recruits to refine conversational skills and amplify productivity.
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Northern Valley Regional Highschool Demarest
Demarest, NJ06-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Filing
- Clerical support
- Documentation and recordkeeping
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
Accomplishments
- Assisted management with the training of multiple new staff members.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Recognized by customers and business development for expedient and effective service.
- Relatable life experience with overcoming similar struggles to target client audience.
Timeline
Administrative Assistant
North Jersey Recovery Center
02.2024 - Current
Admissions Coordinator
North Jersey Recovery Center
09.2020 - 02.2024
High School Diploma -
Northern Valley Regional Highschool Demarest
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