William Enriquez
Island Root Kava Bar
West Palm Beach
7
Years of experience
Adaptable and results-driven professional with a versatile background in communication and guidance. Known for fast paced multitasking abilities and collaboration with team members to improve service efficiency. Ready to leverage expertise in people-focused environments to drive operational success.
Work History
Bartender
1 Year 6 Months- Resolved customer complaints effectively, ensuring a positive dining experience for all guests.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Technician
5 Months- Conducted tire installations and rotations following safety protocols and manufacturer specifications.
- Diagnosed vehicle issues using diagnostic tools, ensuring accurate assessments for service needs.
- Collaborated with team members to streamline workflow processes, improving overall service efficiency.
Bartender
6 Months- Crafted and served innovative cocktails, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring timely restocking and efficient use of resources.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Sales Consultant
2 Years 5 Months- Assisted customers in selecting vehicles, providing detailed product knowledge and guidance.
- Utilized CRM software to track leads, manage customer interactions, and streamline follow-up processes.
- Trained new sales consultants on company policies, product offerings, and customer service best practices.
- Collaborated with sales team to develop effective strategies for improving customer engagement and satisfaction.
Server/Shift Leader
3 Years 6 Months- Led team during peak service hours, ensuring seamless operations and customer satisfaction.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Managed inventory levels and communicated supply needs to maintain stock availability.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
Education
High School Diploma
Florida Investigator CC Intern Pre-Licensing
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Building rapport
Salesforce CRM
Timeline
Bartender
Island Root Kava Bar
12.2024 - CurrentRead More
Technician
Mavis Tire
01.2024 - 06.2024Read More
Bartender
Kava & Company
07.2023 - 01.2024Read More
Sales Consultant
CarMax
02.2021 - 07.2023Read More
Server/Shift Leader
Cracker Barrell Old Country Store
07.2019 - 01.2023Read More
National Investigative Training Academy
Florida Investigator CC Intern Pre-Licensing
Read More
Darnell-Cookman High School
High School Diploma
Read More