William Enz
San Antonio,TX
Summary
Driven professional with strong work ethic and adaptability. Demonstrates exceptional interpersonal skills while delivering outstanding customer service. Experienced in multitasking and time management, consistently enhancing organizational brand under pressure. Committed to providing positive customer experiences and aligning with company objectives through organized practices.
Overview
13
13
years of professional experience
Work History
Member Service Representative
USAA Federal Savings Bank
San Antonio, TX
09.2023 - 07.2026
- Resolved complex member issues by analyzing account data and collaborating with internal teams.
- Assisted members with account inquiries and transactions, ensuring exceptional customer service.
- Educated members on financial products, enhancing understanding and promoting responsible usage.
- Implemented process improvements to streamline member service workflows and reduce turnaround times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Full Service Vending
PepsiCo
San Antonio, TX
01.2023 - 09.2023
- Facilitated cash collection to ensure accurate accounting for vending operations., cleaned components and performed other scheduled vending machine services.
- Executed unloading and reloading of delivery items to maintain workflow efficiency.
- Executed regular inspections of vehicles to maintain operational safety standards., loaded trucks for delivery and picked up items for return.
- Delivered truckloads to customer locations to fulfill delivery schedules. to customer sites daily and completed proper paperwork.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
- Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.
- Built strong customer relationships to enhance product visibility and promote sales.
- Consulted with customers to gain feedback and improve deliveries.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Commissioned Security Officer
Allied Universal Security Services
San Antonio, TX
06.2021 - 01.2023
- Guarded restricted areas to prevent unauthorized entry.
- Monitored restricted areas to ensure safety and security. to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Identified and reported safety hazards, facilitating prompt remediation to maintain a safe environment.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Conducted property surveys to detect and prevent vandalism. to prevent and identify vandalism or disarmed alarm systems.
- Documented security incidents and submitted detailed reports to superiors, ensuring informed decision-making.
- Documented security-related situations and submitted in-depth reports to superiors.
Automated Logistical Specialist (92A)
United States Army Reserve
San Antonio, TX
06.2013 - 02.2022
- Created maintenance work orders and reported equipment readiness and availability, coordinating equipment dispatch schedules with stakeholders and supervisors to ensure timely access to resources.
- Managed materials management and logistics for soldiers, providing assistance to streamline supply processes and enhance operational readiness.
- Generated comprehensive reports on personnel and equipment availability, optimizing storage space and managing relocation of materials to address warehouse denials.
- Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
- Generated reports on personnel and equipment availability, storage space, relocation of materials and warehouse denials.
- Checked incoming shipments to verify quantities against purchase orders.
- Confirmed proper unloading of incoming supplies and equipment and placed in respective storage areas.
- Installed, configured and maintained mission-critical workstations and systems.
Deputy Sheriff Corporal
Bexar County Sheriff's Office
San Antonio, TX
06.2015 - 06.2021
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored daily activities to detect and address suspicious behavior, improper conduct, and potential conflicts, ensuring safety and security.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Inspected cells and conducted random searches of common areas.
- Applied non-violent response tools and physical restraint to effectively manage unruly inmates and maintain order.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Maintained inmate logs and updated electronic offender record systems to ensure accurate regulatory compliance and tracking.
Education
High School Diploma -
Perry Traditional Academy
Pittsburgh, PA06-2013
Skills
- Customer relationship managementt
- Issue resolution
- Documentation management
- Analytical Thinking
- Customer Relationship Managemen
- Technical diagnosis
- Inventory Management
- Equipment Troubleshooting
- Attention to Detail
- Flexible and Adaptable
- Work With Minimal Supervision
- Physical Endurance
Timeline
Member Service Representative
USAA Federal Savings Bank
09.2023 - 07.2026
Full Service Vending
PepsiCo
01.2023 - 09.2023
Commissioned Security Officer
Allied Universal Security Services
06.2021 - 01.2023
Deputy Sheriff Corporal
Bexar County Sheriff's Office
06.2015 - 06.2021
Automated Logistical Specialist (92A)
United States Army Reserve
06.2013 - 02.2022
High School Diploma -
Perry Traditional Academy
Education and Training
other