William Escobar
Lyndhurst,NJ
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and team members. Committed to driving team success and delivering positive outcomes.
Overview
9
9
years of professional experience
Work History
Store Systems Lead
Mars
Newark
08.2020 - Current
- Executed global Xstore upgrade for M&Ms/Ethel M retail stores, ensuring seamless transition.
- Managed vendor store support levels, achieving compliance with service level agreements.
- Collaborated with cross-functional teams on mobile pilot rollout, aligning key stakeholders.
- Ensured PCI compliance and safeguarded customer data throughout processes.
- Oversaw deployment of POS technology and hardware refresh, including installation and staff training.
- Established point-of-sale labs for testing new technologies and conducting staff training.
- Directed transition of payment processors from VeriFone to Adyen, managing vendor negotiations and system integration.
- Conducted monthly technology audits in stores to verify functionality and compliance.
Technical Infrastructure Consultant
OLR
Solon
08.2018 - 08.2020
- Consulted on OS and POS systems, updating XCENTER documentation efficiently.
- Upgraded operating systems and POS systems to enhance performance.
- Set up, tested, packed, and shipped hardware for timely client delivery.
- Performed server builds using imaging utilities to streamline deployment.
- Created knowledge-based documents to improve staging processes.
- Organized VLANs for clients while ensuring quality assurance testing on equipment configuration.
Global Support Analyst
Kate Spade and Company
North Bergen
10.2016 - 07.2018
- Created user IDs for Tulip, Retail, and Corporate in Active Directory.
- Supported retail stores by troubleshooting Mobile point-of-sale (MPOS) systems.
- Resolved or routed issues through ServiceNow for efficient incident management.
- Assisted retail and corporate users with diverse technical challenges.
Education
Bachelor of Science - Cyber Operations
University of Arizona
08.2026
Skills
- Technical proficiency in ServiceNow and MS-SQL
- Data management
- Finance expertise in SAP and Ariba
- Strategic consulting and problem resolution
- Collaboration tools and meeting technologies
- Interpersonal skills in client service
- Effective multitasking
- Project planning
- Bilingual: English and Spanish
Timeline
Store Systems Lead
Mars
08.2020 - Current
Technical Infrastructure Consultant
OLR
08.2018 - 08.2020
Global Support Analyst
Kate Spade and Company
10.2016 - 07.2018
Bachelor of Science - Cyber Operations
University of Arizona
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