William Escobar
Lyndhurst,NJ
Summary
Retail Operations Leader with 8 years of experience in retail operations and 5 years in managerial roles. Proven track record in deploying in-store technology and hardware across multiple global retail locations. Skilled in creating seamless customer experiences, managing cross-functional teams, and driving operational excellence.
Overview
8
8
years of professional experience
Work History
Store Systems Lead
Mars
08.2020 - Current
- Led global Xstore upgrade from V17 to V20 for M&Ms/Ethel M retail stores, ensuring seamless transition and minimal disruption
- Managed store support levels 1, 2, and 3 with vendors, ensuring service within SLAs through regular communication and performance reviews
- Partnered with cross-functional teams and vendors to develop timelines and requirements for mobile pilot rollout, aligning all stakeholders
- Managed PCI compliance activities, implementing and monitoring measures to protect customer data
- Supported POS technology deployment for expansion and hardware refresh, overseeing installation and staff training
- Built and set up point-of-sale production and test labs for testing new technologies and training staff
- Led the transition of payment processor from VeriFone to Adyen, managing vendor negotiations, system integration, and staff training
- Conducted monthly store technology audits to ensure system functionality and compliance
- Performed System Integration Testing (SIT) for equipment and application configurations, ensuring compatibility with existing systems.
Technical Infrastructure Consultant
OLR
08.2018 - 08.2020
- Created and updated XCENTER
- Provided consultation on OS and POS point-of-sale systems
- Tested equipment and performed server builds via imaging utilities
- Set up, tested, packed, and shipped hardware to clients
- Constructed knowledge-based documents for staging processes
- Upgraded operating systems and point-of-sale systems
- Organized VLANs for new and existing clients
- Performed QA testing for equipment configuration.
Global Support Analyst
Kate Spade and Company
10.2016 - 07.2018
- Created Tulip, Retail, and Corporate user IDs in Active Directory
- Supported retail stores with troubleshooting Mobile point-of-sale (MPOS)
- Documented, resolved, or routed issues using ServiceNow
- Assisted retail and corporate users with various technical issues.
Education
Bachelor of Science - Cyber Operations
University of Arizona
08.2026
Skills
- Retail Operations Management
- Team Leadership and Development
- Cross-functional Collaboration
- Vendor and Stakeholder Management
- Crisis Management and Problem Solving
- Proficient in ServiceNow, Xstore, MS-SQL, Teamviewer, Ariba, Cora
- English
- Spanish
Timeline
Store Systems Lead
Mars
08.2020 - Current
Technical Infrastructure Consultant
OLR
08.2018 - 08.2020
Global Support Analyst
Kate Spade and Company
10.2016 - 07.2018
Bachelor of Science - Cyber Operations
University of Arizona
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