WILLIAM EWING
PITTSBURGH,PA
Summary
Hardworking Employee focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized Employee bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in Customer Service and ability to quickly learn new processes.
Overview
8
8
years of professional experience
Work History
Host/ Banquet Server
Omni
Pittsburgh, PA
07.2015 - Current
- Used POS system to process credit card and cash transactions
- Maintained even and orderly flow of guests from reception area into dining room or lounge, and informed customers of estimated wait times
- Set-up and cleared tables at peak times to seat patrons more quickly
- Met needs of guests by listening to special requests and accommodating them
Intake Specialist
New York Life Insurance Co
08.2020 - 02.2023
- Answer phones and assist in filing FMLA STD and ADA Claims.
- Maintain metrics achieve goals why maintaining company standards.
- Answer questions with regards to how filing claim works and transferring calls to give verbal authorization,
- Be available for calls during peek call times and when able work overtime
Pharmacy Representative
UPMC
04.2018 - 07.2020
- Complete calls efficiently and with high quality to meet call center key performance metrics
- Remains current on departmental policies, procedures, formularies, and regulatory standards
- Receive inbound calls from and deploy outbound calls to members, pharmacies, and physicians determining appropriate action and understanding appropriate cases to escalate to pharmacist
- Supports pharmacist with completion of comprehensive medication reviews through pre-work up and case preparation
- Maintain all patient information and records
- Maintain pharmacy computer system as required.
Contact Center Specialist
UPMC
01.2017 - 03.2018
- Reviewed activities regularly to identify opportunities for improvement
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Developed and communicated standard operating procedures to team of 10
- Met targets consistently by working hard and with strong attention to detail
- Satisfied customers by delivering speedy and expert service for all MYupmc and
- Anywhere Care needs
- Taught new employees important procedures such as daily routine and complying with
- HIPPA
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Education
Bachelor of Arts - Communications/Public Relations
Bethany College
Bethany, WV05.2001
Skills
- Ability to adapt and learn in any situation
- Ability to work in high stress areas
- Communicate and Problem solve
- Be example to other members of team
- Platinum Rule
Timeline
Intake Specialist
New York Life Insurance Co
08.2020 - 02.2023
Pharmacy Representative
UPMC
04.2018 - 07.2020
Contact Center Specialist
UPMC
01.2017 - 03.2018
Host/ Banquet Server
Omni
07.2015 - Current
Bachelor of Arts - Communications/Public Relations
Bethany College
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