Service-oriented business owner delivering high-quality customer service by accurately assessing client needs and recommending most useful approach to a productive resolution. Active in building community relations through mentoring and coaching underprivileged youth with a passion for building up the lives of others by creating team work and structure.
Overview
29
29
years of professional experience
Work History
Insurance Broker
Self-employeed
North & South Carolina, Georgia
06.2015 - Current
Calculated quotes and educated potential clients on insurance options.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets through effective sales strategy and business planning.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Collaborated with upper management to implement continuous improvements and exceed team goals by holding one-on-one meetings with team members to identify selling hurdles and offered insight into best remedy.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Landscaper
Self-employeed
Anderson, SC
03.2003 - Current
Maintained grounds by trimming, weeding, and general clean-up.
Performed planting, watering, mulching, and edging of lawns.
Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Operated landscaping equipment with focus on safety and machine longevity.
Performed equipment maintenance and repairs to keep tools functional for projects.
Maintained gardening tools by replacing blades and fluids.
Applied fertilizers and pesticides to outdoor areas according to safety standards.
Singer-Musician
Self-employeed
Anderson, SC
08.1994 - Current
Built networks with local musicians to provide session support for gigs and events.
Scheduled rehearsals with other musicians and choirs.
Transposed music to alternate keys with speed and accuracy.
Produced and recorded studio albums for various musical acts and genres.
Conducted workshops for aspiring musicians to build skills and confidence.
Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
Achieved desired tonal and harmonic balance by communicating clearly with musicians.
Selected appropriate pieces to meet performance needs and showcase skills.
Selected music carefully in order to achieve balance of musical styles on program.
Provided musical background for live shows such as musical theatre, and concerts.
Education
Associate Of Business Administration - Business Management
Tri-County Technical College
Pendleton, SC
Skills
Client Relations Expert
Training and Mentoring
Relationship Building
Team Development
Staff Development
Territory Development
Timeline
Insurance Broker
Self-employeed
06.2015 - Current
Landscaper
Self-employeed
03.2003 - Current
Singer-Musician
Self-employeed
08.1994 - Current
Associate Of Business Administration - Business Management