William Ferguson
Waynesville,NC
Summary
Dynamic retail manager with expertise in customer service, inventory management, and team leadership. Proven ability to resolve customer complaints promptly and enhance visual merchandising. Committed to driving store performance and fostering positive customer relationships.
Overview
12
12
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Retail Store Manager
Big Red Barn Trading Post
Waynesville, NC
11.2025 - Current
- Assisted in daily store operations and customer service activities.
- Maintained inventory levels and organized product displays effectively.
- Managed cash register transactions and ensured accurate cash handling.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Supervisor
Harbor Frieght Tools
Waynesville, NC
02.2023 - 11.2024
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new employees on tools, equipment, and customer service standards.
- Managed inventory levels and organized stock for efficient access and display.
- Assisted customers in selecting products and provided knowledgeable recommendations.
Maintenance Technician
S & B transport, LLC
Waynesville, NC
05.2017 - 11.2019
- Inspected and diagnosed mechanical issues for timely repairs.
- Applied paint using brushes, rollers, and spray equipment for various projects.
- Operated commercial mowers for residential and commercial
- Maintained cleanliness in assigned areas using appropriate cleaning supplies.
General Manager
Papa John's Pizza
Waynesville, NC
01.2014 - 11.2016
- Oversaw daily operations and ensured compliance with health and safety standards.
- Managed staff scheduling to optimize workforce efficiency and service quality.
- Trained and mentored team members on customer service best practices
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Bachelor of Science - Hospitality Management
Appalachian State University
Boone, NC 08.1997 - 11.2025
Tuscola High School
Waynesville, NCSkills
- Customer service
- Inventory management
- Team leadership
- Visual merchandising
Certification
- Servsafe certified food preparation manager
- Forklift operator
Timeline
Retail Store Manager
Big Red Barn Trading Post
11.2025 - Current
Supervisor
Harbor Frieght Tools
02.2023 - 11.2024
Maintenance Technician
S & B transport, LLC
05.2017 - 11.2019
General Manager
Papa John's Pizza
01.2014 - 11.2016
Bachelor of Science - Hospitality Management
Appalachian State University
08.1997 - 11.2025
Tuscola High School