William Finley
Parts Service Manager
Anna,TX
Summary
Compassionate customer service advocate with 5+ years of experience supporting both internal and external customers. Disciplined self-starter, team player, and proactive problem solver with proven ability to assess, prioritize, and manage work flow to meet needs of diverse customers. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Parts Service Manager
Auto Zone
07.2023 - Current
- Provided exceptional customer service by resolving complaints promptly and professionally, maintaining a high level of overall satisfaction among clients.
- Implemented an effective inventory tracking system to reduce stock discrepancies and optimize storage space utilization.
- Performed opening and closing procedures which included but is not limited to daily audits of cash registers and safe.
- Managed a team of parts specialists, providing ongoing training and support to improve performance and productivity.
- Maintained a clean, organized workspace conducive to efficient operations while demonstrating professionalism at all times.
- Developed a strong working knowledge of full range of products carried by the company, enabling provision of accurate information and recommendations to customers.
Shift Manager
Papa Johns Pizza
05.2023 - 07.2023
- Receive and exchange cash banks
- Promoted a positive work environment through open communication and constructive feedback.
- Handled emergency situations with calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift RX Supervisor
CVS Pharmacy
07.2021 - 04.2023
- Documented daily production and materials usage in Spark to track data for Store Manager review.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Pharmacy Tech in Training.
Amazon Warehouse Associate
Amazon
08.2016 - 07.2020
- Provide internal customer support to 90+ packing associates - while performing in multiple roles - to assist associates in meeting daily quotas.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Reduced order processing time through effective organization and prioritization of tasks.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Security Guard
CHAMPION NATIONAL SECURITY
01.2016 - 04.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Reduced incidences of theft by implementing effective access control measures.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Shift Supervisor of Front Security/Front Desk
WAIKIKI SAND VILLA HOTEL CORP
10.2007 - 02.2009
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Front Desk, Security Agent and Bellman
WAIKIKI GATEWAY HOTEL CORP
01.2006 - 01.2007
- Wore multiple hats in high-end hotel with reputation for providing gold-standard customer service.
Education
Driving School in Tractor Trailer -
Roadmaster Driving School
Dallas, TX 08.2020 - 05.2020
Junior in Radiology Nuclear Medicine - undefined
Austin Peay University
Clarksville, TN 08.2011 - 05.2014
Skills
Continuous Improvement
Delivery driver experience
Supervising Experience
Microsoft Word
Leadership
POS systems operations
Stock management
Invoice Processing
Problem-solving aptitude
Teamwork and Collaboration
Decision-Making
Professional Demeanor
Client Service
Adaptability
Active Listening
Quality Control
Continuous Improvement
Certification
CDL A
Assessments
Call center customer service, Proficient, 05/2021
Military Service
United States Navy, E-3 HMN
Timeline
Parts Service Manager
Auto Zone
07.2023 - Current
Shift Manager
Papa Johns Pizza
05.2023 - 07.2023
Shift RX Supervisor
CVS Pharmacy
07.2021 - 04.2023
Driving School in Tractor Trailer -
Roadmaster Driving School
08.2020 - 05.2020
Amazon Warehouse Associate
Amazon
08.2016 - 07.2020
Security Guard
CHAMPION NATIONAL SECURITY
01.2016 - 04.2016
Junior in Radiology Nuclear Medicine - undefined
Austin Peay University
08.2011 - 05.2014
Shift Supervisor of Front Security/Front Desk
WAIKIKI SAND VILLA HOTEL CORP
10.2007 - 02.2009
Front Desk, Security Agent and Bellman
WAIKIKI GATEWAY HOTEL CORP
01.2006 - 01.2007