William Finzer
Mandeville,LA
Summary
Experienced business professional. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Matco Tools
Slidell, LA
05.2017 - Current
- Trained and mentored automotive/diesel technicians on product knowledge and there uses.
- Streamlined inventory management processes, reducing overhead costs while maintaining stock levels.
- Established strong relationships with clients, enhancing loyalty through exceptional service.
- Analyzed sales data to identify trends, driving informed business decisions for product offerings.
- Oversaw financial planning, budgeting, and forecasting to ensure business profitability.
- Coordinated events and promotions to boost community engagement and drive sales growth.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented effective financial management practices, improving cash flow and profitability.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for warranty if needed.
Automotive Technician
Hood Chevrolet
Mandeville, LA
03.2012 - 03.2017
- Diagnosed and repaired vehicle systems including brakes, transmissions, and engines.
- Conducted routine maintenance inspections to ensure optimal vehicle performance.
- Utilized advanced diagnostic tools for accurate troubleshooting of complex automotive issues.
- Mentored junior technicians on best practices and technical procedures.
Concessions Supervisor
Centerplate
Glendale, AZ
07.2006 - 01.2008
- Supervised daily operations of concessions, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on product knowledge, safety protocols, and customer engagement techniques.
- Coordinated inventory management processes to maintain optimal stock levels and reduce waste.
- Implemented standard operating procedures to enhance workflow efficiency and compliance with health regulations.
Education
Auto/Diesel/Industrial Technology W/Ford Fact
Universal Technical Institute
Avondale, AZ09-2011
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Matco Tools
05.2017 - Current
Automotive Technician
Hood Chevrolet
03.2012 - 03.2017
Concessions Supervisor
Centerplate
07.2006 - 01.2008
Auto/Diesel/Industrial Technology W/Ford Fact
Universal Technical Institute