William Fisher
Tempe,Arizona
Summary
Dynamic leader with a proven track record in scaling operations and enhancing profitability at The Cut Barbershop. Expert in branding, customer retention, and team development, driving revenue growth through strategic marketing and top talent acquisition. Demonstrates exceptional organizational skills and a commitment to excellence, achieving significant market expansion.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
The Cut Barbershop
Phoenix, AZ
02.2019 - Current
- Manage the daily operations of 3 barbershops and a mobile barbershop bus
- Assisted with the build-out and construction of 2 locations
- Handle scheduling and appointments for the clients
- Oversee the acquisition of new barber talent
- Complete administrative tasks that consists of staying compliant with the State board regulations
- Provide high quality customer service
- Conduct monthly meetings with barbers to keep them abreast of what is required from the state board
- Operate point of sale (POS) software to facilitate financial transactions
- Proficient with Windows OS and Microsoft Office Suite
- Delegate and oversee 3rd party digital marketing services for the purpose of establishing a social media presence
- Participate in strategic planning and conduct promotional events to scale for new business
After-Market Children’s and Wellness Book Retailer
SELF EMPLOYED
New York, NY
04.2015 - 12.2018
- Works with co-owner to set a strategy and direction for overall distribution initiatives
- Stay abreast of the current market and customer trends
- Maintain comprehensive oversight of the business, including relevant daily, quarterly, seasonal, and annual sales forecasting
- Facilitate thoughtful data analysis to measure product performance in the various sales demographics
- Provide high quality customer service to maximize the potential for converting prospects to actual sales
- Sourced books from a wholesale distribution warehouse
- Maintained inventory by conducting continuous audits of the merchandise being sold
Owner/Landlord
HOSPITALITY
Brooklyn, NY
06.2011 - 04.2014
- Rented out a fully furnished 1-Bedroom apartment, using the Homeaway.com platform
- Managed reservations utilizing the back office of the members account
- Greeted each customer to provide a tour of the unit and hand over the apartment keys
- Thoroughly cleaned unit after each reservations end of stay
- Rented a three bedroom apartment to a conventional lease holder
- Managed the maintenance issues of a multifamily unit
BUS OPERATOR
MV Transportation
Brooklyn, NY
09.2008 - 03.2011
- Collected fares and checked I.D
- Cards
- Provided excellent customer service including route and schedule information
- Responded to questions concerning policies
- Interacted with customers and the public in a courteous and professional manner
- Communicated with the dispatch department staff regarding accidents, equipment, and operational problems
- Completed accident reports including incident and worker injury claims in an accurate and timely manner
- Transported elderly and handicap persons throughout the five boroughs, Long Island and Westchester
- Inspected buses for proper mechanical and equipment functions
INSTALLATION TECHNICIAN
Halstead Communications
Yonkers, NY
11.2005 - 08.2008
- Installed new connections for satellite TV equipment or upgraded services
- Mounted a dish, and positioned all of the associated equipment in requested areas of the residence
- Provided education of services and equipment installed to customers
PETROLEUM SUPPLY SPECIALIST
United States Army
Ft. Stewart, GA
05.2002 - 07.2004
- Received and dispensed bulk fuels and water from distribution facilities for various military usage
- Collected and submitted samples to a laboratory for testing, to ensure the highest quality of product was being distributed
- Participated in ongoing training exercises to become more proficient in the safety of supplying commodities to the soldiers serving on the front lines
- Provided training on the operation of equipment, policy, and procedures to the new soldiers entering the unit
Central Office Installation Technician
Lisn Inc.
Brooklyn, NY
05.1998 - 02.2002
- Installed telecommunication equipment for various collocation projects
- Mounted frames and installed shelving equipment
- Built racks to run various cables such as fiber optics, 100 pair 24 AWG, coaxial, CAT 5, CAT 6, and power cables
- Utilized specialized tools to connect cables and wires to various equipment types
- Conducted low voltage testing to ensure the equipment was receiving the proper signal
- Followed OSHA guidelines to ensure proper safety standards
Education
Physical Therapy Assistant -
La Guardia Community College
Long Island City, NY12.2013
Skills
- Branding
- Sales
- Advertising and marketing
- Inventory control
- Employee scheduling
- Profit generation
- New business development
- Effective leader
- Customer retention
- Staff motivation
- Team training and development
- Top talent recruiting, hiring, and retention
- Revenue and market expansion
References
Available upon request
Certification
Networking and Satellite Fundamentals – March 2005
NYS Real Estate License – May 2007
Timeline
General Manager
The Cut Barbershop
02.2019 - Current
After-Market Children’s and Wellness Book Retailer
SELF EMPLOYED
04.2015 - 12.2018
Owner/Landlord
HOSPITALITY
06.2011 - 04.2014
BUS OPERATOR
MV Transportation
09.2008 - 03.2011
INSTALLATION TECHNICIAN
Halstead Communications
11.2005 - 08.2008
PETROLEUM SUPPLY SPECIALIST
United States Army
05.2002 - 07.2004
Central Office Installation Technician
Lisn Inc.
05.1998 - 02.2002
Physical Therapy Assistant -
La Guardia Community College