William Fitzhugh
Delmar,DE
Summary
Dynamic professional with extensive experience in retail management at Crocs, excelling in team leadership and customer engagement. Proven track record in achieving sales targets and enhancing operational efficiency. Skilled in strategic planning and conflict resolution, fostering collaborative environments that drive performance and community impact.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Crocs
Rehoboth Beach, Delaware
06.2023 - Current
- Delivered exceptional service to consumers utilizing C.H.A.R.M service model.
- Fostered a collaborative team environment that encouraged sharing of ideas and feedback.
- Coordinated, delegated, and prioritized tasks to meet store deadlines effectively.
- Assisted in multiple departments, enhancing skills in consumer service and product placement.
- Supported retail operations, including POS management, stock replenishment, and cleanliness standards.
- Led by example while collaborating with Store Management to enhance performance metrics.
- Ensured adherence to Asset Protection policies for inventory control and compliance.
United States History Teacher
North Cedar Academy
Ladysmith, USA
08.2021 - 05.2023
- Delivered exceptional care for international and domestic high school students in boarding school setting.
- Facilitated classroom discussions to encourage critical thinking and student participation.
- Developed curriculum covering American History from Colonies and Revolution to Vietnam War and current events.
- Created assignments to enhance student comprehension of historical cause-and-effect relationships.
Resident Advisor
North Cedar Academy
Ladysmith, USA
08.2021 - 05.2023
- Delivered exceptional care for international and domestic high school students in boarding school settings.
- Supervised student living environments, ensuring safety and adherence to community standards.
- Developed and led after-school enrichment activities to enhance student engagement.
- Documented and administered medication to students as required.
- Communicated with staff and parents regarding students' experiences and progress.
- Created weekend activities to immerse students in local community culture.
Store Leader
GameStop
Easton, USA
05.2018 - 03.2021
- Developed staff schedules aligned with business forecasts to ensure optimal floor coverage and quality service.
- Achieved sales, profit, and shrink targets through proactive leadership and strategic selling techniques.
- Recruited, hired, and trained six staff members to enhance customer service team performance.
- Attained Omni Star status for Q4 online sales with 98% confirmation rate on online transactions.
Para-Professional
DE
Millsboro, USA
10.2017 - 01.2019
- Facilitated independent living for individuals with developmental disabilities through daily life lessons.
- Documented client activities to inform Supporting Staff of ongoing improvements and lifestyle events.
- Promoted inclusivity by assisting clients in community activities with peers.
Nature and Science Program Coordinator/Counselor
Easter Seals Central California
Boulder Creek, USA
06.2015 - 08.2017
- Developed educational program enhancing outdoor experiences for individuals with disabilities.
- Implemented technology-driven solutions fostering inclusive community during camp activities.
- Served as personal care provider assisting campers in social and educational development.
Team Leader
AmeriCorps National Civilian Community Corps Pacific Region
Sacramento, USA
09.2015 - 07.2016
- Supervised team of 10 members aged 18 to 24 throughout ten-month service program.
- Tracked $15K government budget, ensuring accurate financial records through meticulous expense recording.
- Updated regional teams on weekly project progress and communicated delivery timelines with project sponsors.
- Conducted training sessions for over 30 members on safety protocols and effective use of trail construction tools.
Education
Certified Non-Profit Professional - Non-Profit Leadership
University of Northern Iowa
Cedar Falls, IA01.2017
Bachelor Degree - History
University of Delaware
Newark, DE05-2014
Skills
- Advocacy and outreach
- Community education
- Program development and management
- Volunteer coordination and management
- Relationship building and customer engagement
- Recruitment and interviewing
- Training and supervision
- Team leadership and collaboration
- Conflict resolution
- Event planning and execution
- Microsoft PowerPoint proficiency
- Loss prevention strategies
- Payroll management
- Retail and store management experience
- Merchandising and pricing strategies
- Cash handling skills
- Administrative experience and documentation review
- Strategic planning and budgeting
- Project management
References
References available upon request.
Timeline
Assistant Manager
Crocs
06.2023 - Current
United States History Teacher
North Cedar Academy
08.2021 - 05.2023
Resident Advisor
North Cedar Academy
08.2021 - 05.2023
Store Leader
GameStop
05.2018 - 03.2021
Para-Professional
DE
10.2017 - 01.2019
Team Leader
AmeriCorps National Civilian Community Corps Pacific Region
09.2015 - 07.2016
Nature and Science Program Coordinator/Counselor
Easter Seals Central California
06.2015 - 08.2017
Certified Non-Profit Professional - Non-Profit Leadership
University of Northern Iowa
Bachelor Degree - History
University of Delaware
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