William Fitzpatrick
Chino Hills,CA
Summary
Accomplished Area Director with proven leadership abilities. Passion in driving team success using effective motivational and management techniques. Monitors data to proactively coach and develop employees. Energetic Area Director highly effective at training leaders, maximizing productivity and controlling risk.
Overview
23
23
years of professional experience
Work History
Area Director
Citibank, NA
Los Angeles, CA
11.2017 - Current
- Maintained strong leadership team by developing new Branch Managers from within and motivating success
- Informed decision making by collecting data and analyzing reports
- Kept Westside Area compliant with company guidelines and policies scoring strong BCA results
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Led Branch Managers to drive obsessed client experience, strong employee satisfaction, disciplined operational routines and growth performance.
Area Director
Citibank, NA
Orange, CA
07.2013 - 11.2017
- Established training to develop emplopyees to increase sales, customer relations and operational performance
- Maintained strong leadership team by developing new Branch Managers from within and motivating success
- Identified and capitalized on areas to innovate and continue strong performance
- Monitored employee work and determined benchmarks for performance indicators.
Branch Manager
Citibank, NA
Las Vegas, NV
09.2001 - 07.2013
- Managed and inspired team members to perform to full potential, driving branch profitability
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Planned work schedules to maintain adequate staffing levels.
Education
CBA - Executive Banking School
Skills
- Team Leadership
- Business Leadership
- Employee Motivation
- Management Team Building
- Decision Making
- Focus and Follow-Through
- Performance Evaluation and Monitoring
- Staff Development
Timeline
Area Director
Citibank, NA
11.2017 - Current
Area Director
Citibank, NA
07.2013 - 11.2017
Branch Manager
Citibank, NA
09.2001 - 07.2013
CBA - Executive Banking School
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