William Fletcher
Denver,CO
Summary
Excited to enter the IT field and continually learn about the growth of cyber security. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Nordstrom Ebar
Park Meadows
01.2023 - Current
- Strong communication amongst peers and upper management
- Strong work ethic to ensure daily tasks are completed.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
Starbucks Barista/Team Lead
Target
Denver West , Colorado Mills
10.2020 - 12.2022
- Managed a team during holiday and peak seasons
- Collaborated on storewide tasks
- Learned security protocols to ensure safeguarding of assets.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Associate of Arts - Liberal Arts And General Studies
Blinn Community College
05.2018
Skills
- Hard working
- Team Leadership
- Product Upselling
- Team player
- Motivated
- SQL
- Python
- Task Prioritization
- Cybersecurity frameworks
- Network protocols
- Incident Response
- Information assurance
- Network Security
- Compliance Management
- Access Control
- Relationship Building
- Adaptability
Certification
- Google Cyber Security Certificate
- Cyber Security Incident Report
- Incident Report Analysis
- File permission in Linux
- Applied filters to SQL queries
Timeline
Barista
Nordstrom Ebar
01.2023 - Current
Starbucks Barista/Team Lead
Target
10.2020 - 12.2022
Associate of Arts - Liberal Arts And General Studies
Blinn Community College
- Google Cyber Security Certificate
- Cyber Security Incident Report
- Incident Report Analysis
- File permission in Linux
- Applied filters to SQL queries
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