Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Fletcher

Denver,CO

Summary

Excited to enter the IT field and continually learn about the growth of cyber security. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Nordstrom Ebar
Park Meadows
01.2023 - Current
  • Strong communication amongst peers and upper management
  • Strong work ethic to ensure daily tasks are completed.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Starbucks Barista/Team Lead

Target
Denver West , Colorado Mills
10.2020 - 12.2022
  • Managed a team during holiday and peak seasons
  • Collaborated on storewide tasks
  • Learned security protocols to ensure safeguarding of assets.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Education

Associate of Arts - Liberal Arts And General Studies

Blinn Community College
05.2018

Skills

  • Hard working
  • Team Leadership
  • Product Upselling
  • Team player
  • Motivated
  • SQL
  • Python
  • Task Prioritization
  • Cybersecurity frameworks
  • Network protocols
  • Incident Response
  • Information assurance
  • Network Security
  • Compliance Management
  • Access Control
  • Relationship Building
  • Adaptability

Certification

  • Google Cyber Security Certificate
  • Cyber Security Incident Report
  • Incident Report Analysis
  • File permission in Linux
  • Applied filters to SQL queries

Timeline

Barista

Nordstrom Ebar
01.2023 - Current

Starbucks Barista/Team Lead

Target
10.2020 - 12.2022

Associate of Arts - Liberal Arts And General Studies

Blinn Community College
  • Google Cyber Security Certificate
  • Cyber Security Incident Report
  • Incident Report Analysis
  • File permission in Linux
  • Applied filters to SQL queries
William Fletcher