Summary
Overview
Work History
Education
Professional Skills
Timeline
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William Galvin

Apex,NC

Summary

Detail-oriented IT Systems Administrator with over 4 years of experience managing and supporting cross-platform environments including Windows, macOS, and Linux and SaaS apps. Proven expertise in system provisioning, user onboarding, MDM, infrastructure automation, hardware lifecycle management, and identity/access administration. Trusted with executive-level support, high-impact projects, and cross-functional collaboration across engineering, security, and facilities teams. Strong documentation and customer service background; ITIL and KCS certified. Reliable, adaptable, and skilled in root cause analysis to forecast and design optimal solutions. Skilled in customer support, problem-solving, and maintaining secure, efficient IT environments. Highly ambitious and hungry to learn.

Overview

7
7
years of professional experience

Work History

IT Studio Support Administrator (III)

Epic Games
03.2025 - Current
  • Supported global offices and events, coordinating logistics, desk setups, hardware deployment, and technical coverage
  • Collaborated with Infosec, Legal, and Engineering to launch a secure Shared Mac datacenter pool with Okta integration
  • Automated internal event planning and tracking using Airtable and Workato; standardized SOPs globally
  • Created and maintained robust internal documentation including KBs and wikis for IT processes
  • Reduced application sprawl by consolidating support-owned tools from 71 to 9, improving system manageability
  • Traveled domestically for a high-visibility executive white glove office installation and configuration
  • Setup a Shared pool of Macs in our data center and worked with Infosec, Legal, Compliance, Networking, IAM, Purchasing, Client Platform Engineering and other teams to build it into a reliable, performant and secure product. Integrated it into our network and Okta as an app and Identity Management tool for automatic and self-service provisioning.

IT Studio Support Administrator (II)

Epic Games
02.2022 - 03.2025
  • Provided technical support across software and hardware issues
  • Installed, scripted and configured Linux environments; participated in stakeholder meetings to define company-wide Linux standards
  • Built and maintained a local Snipe-IT server and a Windows Server-based RAID storage system
  • Supported print server configuration and troubleshooting, mobile device management, and conference room A/V systems
  • Led the IT-side shutdown and decommission of an entire office location successfully and independently
  • Participated in on-call rotations, providing support coverage during emergencies
  • Traveled domestically and internationally for office discovery & team building as well as supporting a highly successful must-succeed event

Associate Desktop Support Technician

Epic Games
02.2021 - 02.2023
  • Acted as primary support contact for a satellite office, maintaining uptime and addressing incidents
  • Decommissioned hardware and supported shipping/logistics for remote and hybrid workforce
  • Administered multi-platform systems across enterprise environments: Windows, macOS, and Linux
  • Led user onboarding via Active Directory and Okta; coordinated with hiring managers and hosted onboarding calls
  • Managed software deployment, patching, and endpoint compliance across Workspace ONE
  • Imaged machines using PXE boot (MDT), ISO installs, and automation scripts
  • Provided white-glove executive support including high-priority troubleshooting and house calls

Volunteer

Kramden Institute
10.2018 - 10.2018
  • Acted as an assistant teacher for a 4-week course for low-income single mother families in computer literacy where I taught across many aspects covering all computer basics using Linux & open-source freeware.
  • Assisted with cleaning and sorting old hardware to be recycled or repurposed and donated to students.

Education

Associate of Science - Computer Science

Wake Technical Community College
Raleigh, NC
06-2026

High School Diploma -

Athens Drive High School (STEM)
Raleigh, NC
06-2020

Professional Skills

  • Systems & Platform Management: Windows, macOS, Linux, PXE Boot, MDM (Workspace ONE, Intune, Fleet)
  • Identity & Access Management: Active Directory, Group Policy, Okta
  • Automation & Tools: Bash scripting, Workato, Airtable, Puppet, Jira, Snipe-IT, KACE
  • Remote Support & Protocols: BeyondTrust, RDP, SSH, VNC, HP Anyware, Parsec
  • Hardware & Networking: Custom PC builds, RAID storage, hardware imaging, Meraki, cabling/rack rewiring
  • Event & Executive Support: White-glove service, live event support, on-site troubleshooting
  • Collaboration: Vendor management, technical documentation, cross-team partnership

Timeline

IT Studio Support Administrator (III)

Epic Games
03.2025 - Current

IT Studio Support Administrator (II)

Epic Games
02.2022 - 03.2025

Associate Desktop Support Technician

Epic Games
02.2021 - 02.2023

Volunteer

Kramden Institute
10.2018 - 10.2018

Associate of Science - Computer Science

Wake Technical Community College

High School Diploma -

Athens Drive High School (STEM)

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William Galvin