William Garcia
Lawndale,California
Summary
Versatile Service Clerk driven to maximize productivity and customer satisfaction. Works quickly and provides knowledgeable service. Excellent communication, interpersonal and organizational abilities.
Overview
9
9
years of professional experience
Work History
Passenger Van Driver
Hallcon
07.2022 - Current
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Transported high-value clients with professionalism and discretion.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Remained calm and poised in emergent situations.
Ramp Service Clerk
Worldwide Flight Services
01.2014 - 01.2020
- Load and unload of cargo (mail, express, baggage, freight, and company material) on and off aircrafts
- Receive and deliver freight and company material and export at a designated express docks
- Clean and service cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies
- Transport furnishings and supplies to and from aircraft
- Assisting in loading, unloading, and racking both filled and empty drums.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.2013
Skills
- Understanding Customer Needs
- Document and Records Management
- Customer Retention Strategies
- Safety Compliance
- Passenger Transport
- Project Management
- Forklift Operations
- Customer Service
- Airport Rules
- Schedule Management
- Driver Relations
- Customer Needs Assessments
- Customer Inquiries
- Pick-Up Coordination
- Maintenance
- Customer Care
- DOT Rules
- Customer Experience
- Schedule Coordination
- Passenger Assistance
- Road Safety Knowledge
- GPS Mapping
- Strong Working Relationships
- Passenger Interaction
- Proper Vehicle Operations
- Quality Assurance
- Pick-Up Scheduling
- Routine Vehicle Maintenance
- Safety Policies and Procedures
- Policy and Procedure Adherence
- Conflict Resolution Techniques
Timeline
Passenger Van Driver
Hallcon
07.2022 - Current
Ramp Service Clerk
Worldwide Flight Services
01.2014 - 01.2020
High School Diploma -
Leuzinger High School
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