- Learning new cooking techniques and expanding my culinary skills
- I participate in low-impact exercises like running and basic cardio to strengthen core muscles
- Building computers as well as computer adjacent parts
- Going on long walks in the woods as well as fishing
William Georgeson
West Fargo,ND
Summary
Accomplished professional with a proven track record at Coborns, adept in crisis management and team leadership. Excelled in enhancing guest satisfaction and safety, leading to a increase in loyalty and repeat business. Skilled in policy enforcement and conflict de-escalation, consistently ensuring top-notch customer service and adherence to safety standards.
Overview
4
4
years of professional experience
Work History
Store Safety Lead
Coborns
05.2024 - 12.2024
- Lead monthly meetings with all department managers to hold everyone accountable to safety standards.
- Monthly store safety walks to ensure guest and associate safety throughout the store.
- Lead the store to its highest monthly safety review of any Hornbacher's at a 98% approval rate in Oct 2024.
Guest Services Manager
Coborns
11.2022 - 12.2024
- Supervised a team of front desk associates, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Managed 10-25 associates per day along with other managers.
Guest Service Representative
Coborns
02.2022 - 11.2022
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their time in store.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Coborns
06.2021 - 02.2022
- Operated cash register for cash, check, and credit card transactions
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Sheyenne
West Fargo03-2023
Skills
- Policy enforcement
- Crisis management
- Conflict de-escalation
- Accident investigation
- Safety regulation
- Team leadership
- Time management
- Documentation and reporting
Interests
Timeline
Store Safety Lead
Coborns
05.2024 - 12.2024
Guest Services Manager
Coborns
11.2022 - 12.2024
Guest Service Representative
Coborns
02.2022 - 11.2022
Cashier
Coborns
06.2021 - 02.2022
High School Diploma -
Sheyenne
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