Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

William Gess

COLUMBUS

Summary

Dynamic Shop Manager with a proven track record at Performance Shock Inc., excelling in client relations and inventory control. Successfully enhanced customer loyalty through exceptional service and effective complaint resolution. Skilled in staff supervision and maintaining a safe, inviting environment, driving increased sales and operational efficiency.

Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.

Overview

39
39
years of professional experience

Work History

Shop Manager

Performance Shock Inc.
10.2020 - 05.2025
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.

Shop Manager

Truechoice Koni Racing Services
05.2005 - 10.2020
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Enhanced social media presence, driving more foot traffic to store.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.

Mechanic /Sales Associate

Iron Pony Motorsports
03.1986 - 07.2005
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Education

No Degree -

Grandview Heights
Grandview Heights, OH
05-1980

Skills

  • Client support
  • Staff supervision
  • Health and safety
  • Accounts receivable coordination
  • Efficient store management
  • Point of sale software proficiency
  • Inventory control
  • Client relations management
  • Invoicing

Interests

  • Horseback Riding
  • Astrophotography
  • Motorcycle Road racing
  • I like working with my hands and fixing things

Timeline

Shop Manager

Performance Shock Inc.
10.2020 - 05.2025

Shop Manager

Truechoice Koni Racing Services
05.2005 - 10.2020

Mechanic /Sales Associate

Iron Pony Motorsports
03.1986 - 07.2005

No Degree -

Grandview Heights

Similar Profiles

CREATE PROFILE
William Gess