William Goethe
Crown Point,IN
Summary
People-oriented Team Leader effective at successfully executing new initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality.
Energetic professional with 6 years of experience in the automotive industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Motivated Leader possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
22
22
years of professional experience
Work History
Quality Liaison Representative Chicago Ford Plant
Lear Corporation
Hammond, IN
10.2021 - Current
- Served as key corporate representative, liaising with various parties in support of operational excellence.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Recommended improvement measures to production process to meet quality control standards.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Built relationships, earning client trust through listening to drive sales.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
Team Leader
Lear Corporation
Hammond, IN
01.2019 - 10.2021
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Directed and led employees, supervising activities to drive productivity.
- Offered constructive criticism regarding quality assurance on collections team phone calls.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
Forklift Driver
Lear Corporation
Hammond, IN
08.2018 - 01.2019
- Transported, loaded, unloaded and stacked materials.
- Moved products to designated areas using the forklift.
- Loaded and unloaded trucks with forklift in a safe manner.
- Moved goods between warehouse locations according to shipment and storage needs.
- Stacked pallets in an orderly fashion within storage facilities or onto delivery trucks.
- Inspected the forklift daily to ensure proper functioning of safety equipment and components.
Health and Safety Representative
Lear Corporation
Hammond, IN
05.2019 - 10.2021
- Suspended dangerous activities posing active or potential threat to worker health and safety.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Production Worker,
Lear Corporation
Hammond, IN
04.2018 - 08.2018
- Accomplished production goals by working with speed and accuracy.
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Assisted assessment of finalized product development to maintain QC standards.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Kept operations area neat and orderly to minimize obstacles.
- Identified defective parts or components and removed them from production line.
Manufacturing Production Associate
Lear Corporation
Hammond, IN
04.2018 - Current
- Met daily production goals by working efficiently and collaboratively to handle 60 builds per hour.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters.
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
- Increased line efficiency and reduced accidents through 5S program implementation.
- Met or exceeded target for on-time customer shipments.
Seaman
United States Navy
Norfolk, Va
09.2001 - 02.2005
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Recommended design modifications to eliminate machine and system malfunctions.
- Wrote daily vessel reports and updated logs, detailing any issues and remediation efforts.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Training - Engine Machinist
United States Navy
Great Lakes, IL03.2004
High School Diploma -
West Side High School
Great Lakes, IL06.2001
Training - 5s Waste Training , Cpr And Safety, Kaizen,
Lear
Hammond, INSkills
- Issue resolution
- Safety
- Leadership
- Process improvement
- Training
- Lean Manufacturing
- Equipment operation
- Technical skills
- Diagnostic abilities
- Quality assurance
- Customer service
- Communications
- Operational improvement
- Problem resolution
- Project organization
- First Aid/CPR
- Team management
- Team building
- Relationship development
- Quality Improvement
- Client support
- Team Supervision
- Experience in leadership
- Improvement plan knowledge
- Relationship building
- Reliable and trustworthy
- PPE use
- Report running
- Goal-oriented
- People skills
- Computer skills
- Active listening
- Critical thinking
- Multitasking
- Data Entry
- Schedule Coordination
- Attendance Guidelines
- Project Planning
- Military Transitions
Training
Forklift Safety, team lead and supervisor classes, cpr and first responder training. I all so been trained on how to use Kronos, as400, Microsoft word out look, Lpa, and lps.
Timeline
Quality Liaison Representative Chicago Ford Plant
Lear Corporation
10.2021 - Current
Health and Safety Representative
Lear Corporation
05.2019 - 10.2021
Team Leader
Lear Corporation
01.2019 - 10.2021
Forklift Driver
Lear Corporation
08.2018 - 01.2019
Production Worker,
Lear Corporation
04.2018 - 08.2018
Manufacturing Production Associate
Lear Corporation
04.2018 - Current
Seaman
United States Navy
09.2001 - 02.2005
Training - Engine Machinist
United States Navy
High School Diploma -
West Side High School
Training - 5s Waste Training , Cpr And Safety, Kaizen,
Lear
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