William Gollnick
Senior Maintence Technician/Training Ambassador
Chilton,WI
Summary
Dynamic Senior Maintenance Technician excelling in training and mentoring. Proven ability to enhance team performance and customer satisfaction through effective leadership and interpersonal skills. Skilled in facility services and safety compliance, driving high satisfaction scores while fostering a collaborative work environment.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Senior Maintenance Technician/Training Ambassador
Walmart
Chilton, WI
06.2024 - Current
- Maintains 100% Net Promoter Scores from management within four stores with a work order time to completion rate of 3.65 days.
- Establishing safety and compliance to help drive exceptional customers experience.
- Organize and conduct training opportunities locally and nationally.
- Creating work efficiency for common breaks and decreased cycle time on parts on order by creating in store back stock.
- Provide and assist training for new hire technicians during onboarding.
- Certify and re-certify PLE safety/operation training for field technicians.
General Maintenance Technician
Walmart
Chilton, WI
04.2023 - 06.2024
- Completed work orders created by store management with timely resolution.
- Established a regular maintenance routine with the addition of store walks.
- Created a working inventory for most common issues to decease time to completion.
- Incorporated key learnings on trade specific work to enhance quality and efficiency.
- Built positive relationships with store management and employees.
Cap1 Team Lead
Walmart
Chilton, WI
01.2020 - 04.2023
- Promoted a positive work environment by fostering teamwork, open communication and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback and skill development opportunities.
- Established clear performance metrics for the team, tracked progress of goals and met key targets.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by on company procedures and safety requirements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly and created action plans to bridge gaps.
Education
Associate of Applied Science -
Moranie Park Technical Institue
Fond Du Lac, WI 05.2001 -
Skills
Leadership & Management
Facilitation & Presentation
Training & Mentoring
Needs Assessment & Evaluation
Interpersonal Skills & Rapport Building
Adaptability & Flexibility
Facility Services Acumen
Certification
PLE Operator Trainer
Timeline
PLE Operator Trainer
11-2025
Brain Automation Certification
11-2024
Training Ambassador
06-2024
Senior Maintenance Technician/Training Ambassador
Walmart
06.2024 - Current
General Maintenance Technician
Walmart
04.2023 - 06.2024
Cap1 Team Lead
Walmart
01.2020 - 04.2023
Associate of Applied Science -
Moranie Park Technical Institue
05.2001 -