William Golston
New Braunfels,TX
Summary
Dynamic and dependable professional with a proven track record at Ghostbuster Trucking LLC, excelling in customer service and route management. Recognized for enhancing delivery efficiency and achieving zero accidents through safe driving practices. Skilled in GPS navigation and committed to fostering teamwork, ensuring timely and accurate deliveries that boost customer satisfaction.
Overview
26
26
years of professional experience
Work History
Delivery Driver
Ghostbuster Trucking Llc
New Braunfels, TX
06.2022 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Followed safety protocols during deliveries to minimize risks and ensure compliance.
- Managed route planning using GPS systems for optimal delivery efficiency.
- Maintained vehicle cleanliness and functionality through regular checks and basic maintenance.
- Assisted in training new drivers on company policies and best practices for delivery routes.
- Implemented process improvements that enhanced delivery accuracy and reduced delays.
- Coordinated with dispatchers to communicate delivery updates and resolve issues promptly.
- Monitored inventory levels for supplies needed during deliveries, ensuring readiness for operations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Improved delivery accuracy by diligently checking orders before departure.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
Field Coordinator
Calfrac Well Services
Artesia, NM
11.2016 - 07.2022
- Coordinated project schedules and resources to ensure timely completion of field operations.
- Implemented training programs for new team members, enhancing onboarding efficiency and knowledge retention.
- Developed operational protocols that streamlined communication between field teams and management.
- Monitored project progress, identifying potential risks and proposing mitigation strategies to maintain timelines.
- Collaborated with cross-functional teams to align project goals with organizational objectives, fostering teamwork and cooperation.
- Conducted regular audits of field activities, ensuring compliance with safety regulations and quality standards.
- Facilitated stakeholder meetings to discuss project updates, addressing concerns and gathering feedback for continuous improvement.
- Analyzed data from field operations to identify trends, driving strategic decisions for resource allocation and process enhancements.
- Supported the development of proposals for new projects, showcasing company capabilities and highlighting past successes.
- Conducted monthly staff meetings to communicate program needs and scheduled activities.
- Provided clear instructions for proper field marking and layout to maintenance crew and volunteers.
- Developed comprehensive training programs for new staff members, improving overall team performance.
- Negotiated contracts with vendors, securing favorable terms for materials and services needed onsite.
- Optimized work schedules to accommodate project deadlines, ensuring timely completion of tasks.
- Assisted Project managers in reviewing project plans and deliverables leading in increased clarity and understanding of expectations.
- Increased client satisfaction by maintaining frequent progress updates and addressing concerns promptly.
- Managed budgets effectively, tracking expenses and identifying opportunities for cost savings.
- Implemented risk management strategies to minimize potential hazards at job sites.
- Scheduled and organized subcontractor bids for field repairs and submitted to committee for review.
- Discussed volunteer opportunities and training requirements with interested candidates.
- Ensured compliance with safety regulations through regular audits and staff training sessions.
- Conducted thorough site assessments to identify potential issues and recommend corrective actions.
- Facilitated smooth transitions between project phases by maintaining detailed documentation and providing progress reports to stakeholders.
- Collaborated with travel team coaches and recreational directors to determine field requirements for each season.
- Coordinated seasonal maintenance and repairs with travel director, recreational director and city staff to eliminate conflicts in scheduled activities.
- Liaised between clients and teams on-site, ensuring that all queries are addressed promptly and accurately, resulting into utmost client satisfaction.
- Maintained records of receipts, orders, invoices, quotes and financial transactions to submit to treasurer.
- Discussed playing fields with referees and safety directors to identify hazardous conditions for remediation.
- Reconciled monthly field striping bill to provide to treasurer for prompt payment.
- Reduced costs for field operations by implementing better resource allocation strategies.
- Coordinated logistical support for field operations, including equipment procurement and transportation arrangements.
- Performed site visits for potential and future field locations as part of expansion planning.
- Strengthened relationships with vendors, resulting in improved service quality and timely deliveries.
- Developed [Type] programs for youth organizations within scheduling and staffing parameters.
- Improved project efficiency by streamlining communication channels and organizing team meetings.
- Collaborated with cross-functional teams to develop innovative solutions for complex project challenges.
- Posted open field times on social media streams and community outlets to encourage use and generate revenue growth.
- Streamlined data collection processes by implementing digital tools to increase accuracy and reduce errors in reporting metrics from the field.
- Enhanced team productivity with effective delegation and clear task assignment.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Operations Manager
FTS International Services
Pleasanton, TX
09.2006 - 09.2016
- Streamlined operational procedures to enhance workflow efficiency across multiple departments.
- Implemented cost-saving initiatives resulting in improved budget adherence and resource allocation.
- Led cross-functional teams to optimize supply chain processes and reduce lead times.
- Mentored junior staff on best practices, fostering skill development and team cohesion.
- Analyzed performance metrics to identify areas for process improvement and operational excellence.
- Developed training programs that increased employee productivity and compliance with safety standards.
- Coordinated logistics operations to ensure timely delivery of products while minimizing disruptions.
- Established key performance indicators to track progress and drive continuous improvement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Pump Operator
Halliburton Energy Services
Bossier City, LA
08.2000 - 08.2006
- Operated pumps and related equipment following safety protocols.
- Monitored fluid levels and pressure to ensure optimal performance.
- Assisted in routine maintenance and troubleshooting of pump systems.
- Learned to identify and resolve equipment malfunctions effectively.
Education
High School Diploma -
Green Oak High
Shreveport, LA05-1989
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Forklift operation
- Shipping and packaging
- Complex Problem-solving
- Route planning
- Cargo handling
- Quality assurance
- Safe driver training
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Dispatch communication
- Client relationship management
- Documentation and reporting
- Order verification
- Equipment operation
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Route logs
- Inventory management
- Load balancing
- Defensive driver training
- Heavy hauling
- DOT compliance
- Mileage tracking
- Vehicle inspections
- Materials transport
- Equipment monitoring
- Valid class A commercial Driver's license
- Vehicle systems
- Clean MVR
- Fuel efficiency
- Current CDL license
- Auto delivery
- Double-trailer driving experience
Timeline
Delivery Driver
Ghostbuster Trucking Llc
06.2022 - Current
Field Coordinator
Calfrac Well Services
11.2016 - 07.2022
Operations Manager
FTS International Services
09.2006 - 09.2016
Pump Operator
Halliburton Energy Services
08.2000 - 08.2006
High School Diploma -
Green Oak High