William Gonzalez
Boca Raton
Summary
Hard working, diligent employee, gets along well with others (co-workers and customers), makes it easy to understand a solution to a problem, will always have a smile on my face and wont let ones bad mood mix up with mine.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Pacsun
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolving customer issues while adhering to company policies.
IT Services Support Specialist
Lynn University
09.2023 - Current
- Improved customer satisfaction by providing timely and accurate IT support services.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Assisted users with password resets, significantly reducing lockout incidents and improving overall user experience.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Park Ranger
Scouts of America, Camp Pouch
06.2024 - 08.2024
- Increased park safety by conducting regular patrols and addressing potential hazards promptly.
- Supported emergency response efforts during natural disasters, ensuring visitor well-being.
- Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves, and bathrooms.
Education
Bachelor in Information Systems - Cybersecurity
Lynn University
Boca Raton, FL05.2027
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY01.2023
Skills
- Network Administration
- Time Management
- Sales Expertise
- Customer Relations
- Brand Representation
- Microsoft PowerPoint
- Public Speaking
- Strong Eye Contact
Accomplishments
- Eagle Scout award with 34 merit badges [June 2020]
- SPL [senior patrol leader] for troop [2021-2022]
- status of brotherhood in the OA [order of the arrow 2020-current]
- Troop Guide in a Boy Scout Leadership Program [2021]
- public speaker at many luncheons [2019-2022]
- Abraham Lincoln Track Team [2020-2023]
- Lynn University track and field [2023-2024]
- Ranked top 50 in the city for 55m sprint [2022-2023]
Additional Information
I am a hard-working student-worker/athlete; I always put others before myself and am not afraid to ask challenging and awkward questions. At first, I may come off as shy and quiet. However, I will be approachable and talkative once I get comfortable. I will prove knowledgeable as I spend most of the time understanding and taking notes of the workspace and my situation. I learn very quickly and can teach even faster. Overall, that is how I summarize myself in a professional area.
Timeline
Retail Sales Associate
Pacsun
11.2024 - Current
Park Ranger
Scouts of America, Camp Pouch
06.2024 - 08.2024
IT Services Support Specialist
Lynn University
09.2023 - Current
Bachelor in Information Systems - Cybersecurity
Lynn University
High School Diploma -
Abraham Lincoln High School
Similar Profiles
Bianca FrankBianca Frank
Digital Specialist at PacsunDigital Specialist at Pacsun
Kay KeomahavongKay Keomahavong
Associate at PacsunAssociate at Pacsun
James GuzmanJames Guzman
Sales Associate at PacsunSales Associate at Pacsun