Summary
Overview
Work History
Education
Skills
Certifications Awards
Certification
Languages
Timeline
Generic

William Gonzalez

Miami

Summary

Customer service professional with strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager, Customer Service

Valvoline Instant Oil
12.2020 - Current
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Miami Dade College
Miami, Florida
12-2025

High School Diploma -

Robert Morgan Education Center High School
Miami, Florida
05-2020

Skills

  • Customer service expertise
  • Staff training and development
  • Innovation and creativity
  • Performance tracking
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Excellent time management skills
  • Adherence to high customer service standards
  • Deadline oriented
  • Schedule management
  • Sales proficiency

Certifications Awards

  • Microsoft Excel
  • Microsoft Word
  • Motor Vehicle Repair License

Certification

  • Motor Vehicle Repair License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager, Customer Service

Valvoline Instant Oil
12.2020 - Current

Miami Dade College

High School Diploma -

Robert Morgan Education Center High School
William Gonzalez