Seasoned Operations Manager and talented leader with 2+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Hi, I’m
William Gordon
Ocala,FL
Summary
Overview
14
years of professional experience
4
years of post-secondary education
14
Certifications
Work History
Budtender, CuraleafOcala, FL
Lead Budtender
08.2021 - Current
Job overview
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Checked guests' photo identification for validity and age requirements.
- Managed high volume of cash with 100% accuracy rate.
- Read industry publications to maintain knowledge on current and future bud trends.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Processed accurate credit, debit, check and cash sales transactions for more than 150 customer orders per day.
- Discussed OMMU with customers, outlined restrictions and educated on policies.
FedEx GroundOcala, FL
Operations Manager
08.2020 - Current
Job overview
- Managing 10+ people making sure they are safe at all times and managing 9+ destinations and ensuring packages are being processed in the most efficient way possible
- Managing employees days off and their time worked so they get paid correctly while creating a work life balance
- Identified procedure or process changes required to improve performance and productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Formulated processes to reduce downtime and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Managing package count and trailer cut times to reach the next destination to make service
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
FedEx GroundOcala, FL
Package Handler
10.2016 - 08.2020
Job overview
- Scanning packages and making sure packages are going to the proper location
- Unloading packages so that the packages can get to their proper location timely
- Evenly spacing out packages so they’re process effectively throughout the building
Waffle HouseOcala, FL
Chef
03.2014 - 05.2019
Job overview
- I’m a Rockstar cook which is the highest ranking cook being able to handle $300 an hour
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Cooked memorable dishes that brought new customers into establishment.
- Placed orders to restock items before supplies ran out.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
Wal-Mart, WalmartOcala, FL
Associate
10.2012 - 10.2013
Job overview
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Liaised with customers to assist with computing operations and resolve concerns.
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed training program to educate new hires on company policies and procedures.
Education
Forest High SchoolOcala, FL
High School Diploma
08.2008 - 06.2012
University Overview
Skills
Risk Analysis and Management
Certification
Microsoft Office Basics (1 year)
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Lead Budtender
Budtender, Curaleaf
08.2021 - Current
Operations Manager
FedEx Ground
08.2020 - Current
Package Handler
FedEx Ground
10.2016 - 08.2020
Chef
Waffle House
03.2014 - 05.2019
Associate
Wal-Mart, Walmart
10.2012 - 10.2013
Forest High School
High School Diploma
08.2008 - 06.2012
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