Summary
Overview
Work History
Education
Skills
Timeline
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William Green

Langhorne ,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Wawa
Langhorne, PA
05.2022 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Created detailed reports on customer service activities.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Handled cash register operations accurately during peak times.
  • Maintained knowledge of current sales promotions and new product releases.
  • Answered phone calls from customers promptly and courteously.

Customer Service Cashier

cp sunoco
Bensalem, PA
10.2020 - 11.2021
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Verified that all coupons were valid prior to processing them into the system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.

Customer Service Cashier

Burger King
Bristol, PA
07.2019 - 08.2020
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.

Education

High School Diploma -

Bensalem Twp High School
Bensalem, PA
06-2017

Esports

Full Sail University
Winter Park, FL

Skills

  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Customer Support
  • Clerical Support
  • Customer Service

Timeline

Customer Service Associate

Wawa
05.2022 - Current

Customer Service Cashier

cp sunoco
10.2020 - 11.2021

Customer Service Cashier

Burger King
07.2019 - 08.2020

High School Diploma -

Bensalem Twp High School

Esports

Full Sail University

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William Green