William Griebling
Red Wing,MN
Summary
Dynamic professional with a proven track record at Treasure Island Resort and Casino, excelling in customer relations and financial management. Expert in strategic planning and team leadership, I successfully implemented process improvements that enhanced service speed and reduced cash handling errors, fostering a culture of accountability and precision within the team.
Knowledgeable Desired Position with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2027
2027
years of professional experience
Work History
Owner
Griebling Commercial
Red Wing, MN
06.1992 - Current
- Established operational workflows to enhance efficiency in commercial project management.
- Managed client relationships, ensuring satisfaction and fostering repeat business opportunities.
- Oversaw financial planning, budgeting, and resource allocation for successful project execution.
- Developed strategies to optimize supply chain processes and reduce operational costs.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
2nd Cook
Treasure Island Hotel & Casino
Red Wing, MN
01.2023 - 02.2024
- Prepared and cooked high-quality dishes in fast-paced kitchen environment.
- Assisted in menu planning and daily specials to enhance guest experience.
- Maintained cleanliness and organization of workstations to meet health standards.
- Collaborated with team members to ensure timely meal service during peak hours.
- Implemented inventory management practices to reduce waste and optimize resources.
- Monitored cooking times and temperatures to ensure dish quality and consistency.
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Consistently met tight deadlines for meal service during peak dining hours, maintaining a calm demeanor under pressure.
- Contributed positively towards overall establishment success through dedication, hard work, and a customer-focused approach.
- Prepared various cuisine types, demonstrating versatility and adaptability in the kitchen environment.
Gaming Inspector
Prairie Island Indian Community
Welch, MN
01.2021 - 07.2023
- Conducted thorough inspections of gaming equipment to ensure compliance with regulatory standards.
- Collaborated with team members to identify and resolve operational discrepancies in gaming processes.
- Trained new staff on inspection protocols and regulatory requirements to enhance team performance.
- Monitored gaming activities for integrity, reporting irregularities to management for prompt resolution.
- Implemented best practices for maintaining gaming equipment, reducing downtime and increasing efficiency.
- Contributed to a safer gaming environment by monitoring surveillance systems closely for any suspicious activities or potential threats within the establishment.
- Conducted detailed investigations to identify and resolve instances of fraud or cheating, preserving the integrity of the casino.
- Kept abreast of industry trends and regulatory changes by attending conferences, seminars, and workshops to maintain expertise in the field.
- Supported regulatory audits, gathering necessary documentation from relevant departments within the casino operation.
- Improved overall customer experience by ensuring a fair and transparent gaming environment.
- Provided comprehensive training for new inspectors, contributing to a skilled workforce capable of upholding industry standards.
- Collaborated with other inspectors and authorities in sharing knowledge, increasing overall effectiveness of the gaming inspection team.
- Promoted responsible gambling practices by providing educational materials and resources for casino staff members and patrons alike.
- Inspected table game equipment regularly, ensuring all components were in good working condition and adhering to regulatory requirements.
- Reviewed advertising materials used by casinos to ensure compliance with legal requirements regarding content accuracy.
- Developed and maintained strong relationships with casino management to facilitate effective communication and collaboration.
- Monitored cash handling procedures at casinos, identifying inefficiencies and recommending improvements for better financial management.
- Maintained compliance with gaming regulations through thorough review and analysis of gaming operations.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Monitored gambling activities for compliance with state and local regulations.
- Verified compliance with internal policies during monetary transportation activities.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Oversaw floor agents during interactions with customers.
- Welcomed guests to casino property, directed each to check-in desk and offered to be of further assistance, delivering positive experiences in every interaction.
2nd Cook
Treasure Island Resort and Casino
Red Wing, MN
2019 - 01.2021
- Trained junior cooks on food preparation techniques and safety protocols.
- Developed new recipes, contributing to innovative dining options for guests.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Streamlined ingredient procurement process by establishing strong relationships with local vendors.
- Implemented seasonal menu changes smoothly while retaining popular offerings for loyal clientele.
- Participated in special events catering, showcasing culinary skills and contributing to successful functions beyond the restaurant setting.
- Worked closely with the front-of-house team to address customer inquiries or concerns swiftly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adjusted recipes based on ingredient availability or customer request.
Security Officer
Treasure Island Resort and Casino
Red Wing, MN
2014 - 2019
- Monitored premises to ensure safety and security of guests and staff.
- Conducted routine patrols to identify potential hazards or disturbances.
- Responded promptly to incidents, providing assistance and reporting issues.
- Collaborated with law enforcement during investigations and emergencies.
- Enforced compliance with property policies and regulations for guest safety.
- Assisted in training new security personnel on protocols and procedures.
- Maintained detailed logs of daily activities and incidents for management review.
- Implemented conflict resolution strategies to de-escalate tense situations effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Cash Services Supervisor
Treasure Island Resort and Casino
Red Wing, MN
2004 - 2014
- Supervised cash handling processes, ensuring compliance with established protocols.
- Trained staff on cash management best practices and operational procedures.
- Monitored daily cash transactions to identify discrepancies and ensure accuracy.
- Coordinated scheduling and workflow for cash service team to enhance efficiency.
- Implemented process improvements that reduced cash handling errors and enhanced service speed.
- Developed training materials for new hires, fostering a culture of accountability and precision.
- Conducted regular audits of cash drawers to maintain financial integrity and security standards.
- Collaborated with management to strategize enhancements in cash service operations and customer satisfaction initiatives.
- Enhanced cash handling accuracy by implementing streamlined processes and providing thorough training to staff members.
- Reduced employee turnover by fostering a positive work environment and offering opportunities for professional development.
- Maintained strict compliance with company policies, local regulations, and security procedures to mitigate risk and protect assets.
- Utilized data-driven insights to identify opportunities for process improvement, leading to significant enhancements in efficiency and cost savings.
- Conducted regular audits of cash transactions, proactively identifying discrepancies and taking corrective action as needed.
- Secured inventories by executing controls and directing strict quality compliance with security procedures.
- Assisted in the development of annual budgets for the Cash Services Department, monitoring expenditures closely throughout the year to ensure fiscal responsibility.
- Maintained accurate records, handled customer inquiries and balanced daily transactions.
- Managed daily reconciliation of cash accounts, maintaining accurate records and ensuring timely reporting to upper management.
- Ensured smooth operations during peak hours by effectively scheduling staff and delegating tasks accordingly.
- Managed cash vault operations, ensuring adherence to strict security protocols and maintaining accurate records of all transactions.
- Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements in service delivery.
- Implemented robust internal controls for inventory management, reducing shrinkage rates and improving overall profitability.
- Streamlined workflow processes within the department to increase productivity levels while minimizing errors in transaction recording.
- Served as a liaison between management and frontline staff, effectively addressing issues that arose during daily operations and providing guidance on best practices for cash handling procedures.
- Provided comprehensive training to new hires on proper cash handling procedures, ensuring consistent adherence to established standards across all team members.
- Coordinated emergency response efforts during incidents involving theft or loss prevention breaches, ensuring prompt resolution of situations without impacting customer service quality or overall business operations.
- Facilitated open lines of communication within the team by conducting regular staff meetings, encouraging collaboration and fostering a cohesive work environment.
- Oversaw daily cash operations by preparing change orders, verifying deposits and opening and closing branch vault.
- Strengthened relationships with financial institutions by facilitating communication regarding cash services needs and resolving any discrepancies in a timely manner.
- Optimized the performance of cash service equipment by overseeing routine maintenance, troubleshooting issues, and coordinating repairs when necessary.
- Supervised a diverse team of employees, providing constructive feedback on job performance, conducting regular evaluations, and promoting professional growth opportunities within the organization.
- Created employee scheduling to support daily work load.
- Collaborated with cross-functional teams to develop strategies for optimizing cash flow management and achieving operational efficiency.
- Provided coaching and skill development to employees on consistent basis.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Utilized financial software to prepare consolidated financial statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Store Manager
Super American Holiday Group
ST PAUL PARK MN
1997 - 2004
- Led team to achieve sales targets through effective staff training and motivation.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed customer service initiatives that enhanced shopper satisfaction and loyalty.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Oversaw daily operations, ensuring compliance with safety and operational standards.
- Managed vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Education
Associate of Applied Science - Business Management
Inver Hills College
Inver Grove Heights, MNAssociate of Applied Science - Marketing
Inver Hills College
Inver Grove Heights, MNSkills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Business planning
Strategic planning
Staff management
Marketing
Team oversight
Financial management
Staff hiring
Business development
Sales leadership
Employee development
Product branding
Administrative oversight
Cost reduction
Regulatory compliance
Talent development
Labor relations
Crisis management
Market trend awareness
Social media control
Design coordination
Hiring and staffing
Attention to detail
Customer service
Decision-making
Teamwork and collaboration
Team leadership
Customer service management
Scheduling
Goal setting
Inventory control
Inventory management
Schedule management
Records organization and management
Customer retention
Employee motivation
Operations oversight
Timeline
2nd Cook
Treasure Island Hotel & Casino
01.2023 - 02.2024
Gaming Inspector
Prairie Island Indian Community
01.2021 - 07.2023
Owner
Griebling Commercial
06.1992 - Current
2nd Cook
Treasure Island Resort and Casino
2019 - 01.2021
Security Officer
Treasure Island Resort and Casino
2014 - 2019
Cash Services Supervisor
Treasure Island Resort and Casino
2004 - 2014
Store Manager
Super American Holiday Group
1997 - 2004
Associate of Applied Science - Business Management
Inver Hills College
Associate of Applied Science - Marketing
Inver Hills College