William Grove
Branson,MO
Summary
Senior Sales/Operations Manager with expertise in training, customer service, and strong leadership. Proven track record in improving sales processes and training staff for success. Known for fostering team collaboration and executing successful strategies in both sales and operations.
Overview
27
27
years of professional experience
Work History
Senior Sales Manager
The Villages Florida
The Villages, FL
06.2016 - 11.2023
- Developed and executed sales strategies to meet revenue targets.
- Facilitated regular review meetings with staff to ensure alignment with objectives.
- Provided superior resolution of customer complaints related to returns, refunds, and price adjustments in accordance with company policies.
- Developed comprehensive weekly reports that outline sales activities, productivity metrics, and upcoming projects.
- Resolved customer complaints in a helpful and timely manner.
- Provided product training and sales path coaching to a staff of 300+ representatives and 9 team leaders.
- Collaborated with teams to troubleshoot and resolve concerns in both the operations and contracts departments.
Director of Operations
TURECA S.A.
Punta Cana, Dominican Republic
09.1996 - 02.2015
- Formulated and enacted strategies for improved productivity, reduced expenditures, and heightened customer satisfaction.
- Provided timely solutions to customer concerns and problems.
- Ensured compliance with industry regulations and standards.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Utilized strategic planning to develop creative displays, resulting in increased sales and profitability at our sales stops.
- Analyzed financial data such as profit margins and cost analysis reports in order to make informed decisions about purchasing activities.
- Supervised a team consisting of more than 60 managers and associates. Duties involved providing training, conducting reviews, and offering on-the-job coaching.
Education
Some College (No Degree) - Business Management
Long View Community College
Lee's Summit, MOSkills
- Business growth and retention
- Sales Coaching
- Staff Management
- New Business Development
- Sales operations
- Product Knowledge
- Operations
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised teams of 8 - 300+ staff members.
- Managed the Master Planned Community award winning sales team at The Villages Florida.
- Promoted to Senior Sales Manager after 2 successful years in the sales department.
- Increased company market share by 50% in just 8 months in a foreign country while learning Spanish.
- Developed various Operations manuals and put them into effect.
- Built roads and schools in the Dominican Republic
- Started and developed several merchandise sales points with both POS and manual inventory control
Timeline
Senior Sales Manager
The Villages Florida
06.2016 - 11.2023
Director of Operations
TURECA S.A.
09.1996 - 02.2015
Some College (No Degree) - Business Management
Long View Community College
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