William Grunstead

Owned and operated multiple atm machines .

• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Increased profit by streamlining operations.
• Developed and maintained relationships with external vendors and suppliers.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Interacted well with customers to build connections and nurture relationships.

• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Maintained friendly and professional customer interactions.

• Managed a portfolio of over 50 clients, maintaining a 95% satisfaction rate
• Exceeded sales goals by 20% in the last fiscal year, contributing significantly to team’s overall success
• Coordinated with internal teams to quickly resolve account issues, decreasing client complaints by 30%