William Gutierrez
Cali
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Foundever
07.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Responded proactively and positively to rapid change.
Customer Service Agent
Teleperformance
01.2020 - 06.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Bilingual Speaker - Languages
American School Way
Cali09-2019
High School Diploma -
Alfonso Lopez Pumarejo
Cali12-2018
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Empathetic and genuine
- Exemplary work ethic
- Documentation And Reporting
- Time Management
- Fast Learner
- Team Collaboration
- Computer Skills
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Agent
Foundever
07.2022 - Current
Customer Service Agent
Teleperformance
01.2020 - 06.2022
Bilingual Speaker - Languages
American School Way
High School Diploma -
Alfonso Lopez Pumarejo
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