William Hall
Entry Level Worker
Seattle,WA
Summary
Reliable and upbeat worker that is successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Retail Sales Associate
The UPS Store Inc.
Seattle, WA
06.2020 - 02.2021
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Maintained clean sales floor and straightened and faced merchandise.
- Prepared and submitted end-of-shift reports using [Software].
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Answered questions about store policies and concerns to support positive customer experiences.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Summer Camp Counselor
ARC
Seattle, WA
05.2016 - 08.2019
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Implemented camp activities fostering physical, social and emotional growth.
- Supported children by actively listening and offering encouragement.
- Washed dishes, mowed lawns and cleaned toilets in rotation with other volunteers.
- Cared for personal and health needs of disabled campers.
- Planned various indoor activities, including painting, drama productions and ceramics in preparation for rainy days or stormy weather.
- Checked children prior to entering boats, canoes or kayaks to check life jacket usage and maintain overall safety standards.
- Helped at-risk youths in low-income areas by guiding, mentoring and counseling, as well as encouraging each to achieve personal and spiritual goals.
- Organized and guided group activities by leading, coaching and participating with campers.
Store Clerk
QFC
Seattle, WA
09.2010 - 07.2014
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Educated customers on promotions to enhance sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Checked packages and merchandise for damage and notified vendors.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Education
Bachelor of Science - Business Administration
Oakwood University
Huntsville, AL 08.2014 - 05.2020
Skills
Store opening and closing
Product promotions
Cash Handling
Microsoft applications proficiency
Cash register operation
Excellent work ethic
Adaptability
Organization
Conflict resolution
Teambuilding
Timeline
Retail Sales Associate
The UPS Store Inc.
06.2020 - 02.2021
Summer Camp Counselor
ARC
05.2016 - 08.2019
Bachelor of Science - Business Administration
Oakwood University
08.2014 - 05.2020
Store Clerk
QFC
09.2010 - 07.2014