Summary
Overview
Work History
Education
Skills
Timeline
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William Hancock

William Hancock

Gibsonton,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining inventory management, notably at Walmart. Skilled in both merchandise stocking (hard skill) and fostering teamwork (soft skill), I excel in driving sales through strategic product placement and superior service. Achieved consistent customer praise for personalized recommendations and efficient problem resolution, contributing to a positive shopping environment.

Overview

2
2
years of professional experience

Work History

General Merchandiser

Walmart
04.2024 - Current
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Worked with department managers to maintain adequate inventor for regular and promotional demand.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.

Guest Services and Sales

Cracker Barrel
12.2022 - 05.2024
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
  • Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Hired, trained and managed team of Number Guest Services Representatives successfully.
  • Processed guest payments and provided accurate change.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Maintained up-to-date knowledge of products and services offered.
  • Analyzed customer feedback to identify areas requiring improvement.

Education

East Bay Highschool
Gibsonton
05.2022

Skills

  • Merchandise Stocking
  • Time Management
  • Cleaning procedures
  • Cash Register Operations
  • Dependable and reliable
  • Customer Relationships
  • Decision-Making
  • Customer Service
  • Attention to Detail
  • Organization and Categorization
  • Payment Processing
  • Teamwork and Collaboration
  • Motivated Team Player
  • Stocking and Replenishing
  • Product identification
  • Retail Merchandising
  • Inventory Replenishment
  • Inventory Management
  • Staff Training
  • Light maintenance

Timeline

General Merchandiser

Walmart
04.2024 - Current

Guest Services and Sales

Cracker Barrel
12.2022 - 05.2024

East Bay Highschool

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William Hancock