Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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William Hanson

West Bend,WI

Summary

Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.

Overview

2
2
years of post-secondary education
4
4
years of professional experience

Work History

Manager on Duty

Culvers Franchising System
West Bend, Wisconsin
10.2022 - Current
  • Led diverse team, consistently delivering exceptional customer service and fostering a positive customer experience.
  • Trained and mentored staff on best practices, improving customer service delivery and team performance.
  • Supervised daily operations, ensuring adherence to company standards and enhancing service quality.

Team Member

Panda Express Restaurant Group
West Bend, Wisconsin
12.2025 - 03.2026
  • Provided excellent customer service during busy meal periods.
  • Prepared and cooked food items according to Panda Express recipes.
  • Maintained cleanliness and organization in the dining area and kitchen.

Education

Small Business And Entrepreneurship - Business

Moraine Park Technical College
West Bend, WI
08.2024 - 05.2026

Kettle Moraine Lutheran High School
Jackson, WI

Skills

  • Operational management
  • Customer service
  • Team management
  • Staff training
  • Business development

Accomplishments

  • Exceeded guest growth by 10% in 2026 (Double the Culver’s recommended 5% annual growth)
  • Trained over a dozen employees over 3 years, which improved their skills and positional versatility to the trainer and manager level

Affiliations

  • I play drums from a variety of musical genres so I adapt to new information easier than most
  • I workout so I know that my mind and body are more capable than I think
  • I daily practice my belief in my Lord Jesus Christ, so I believe making time for what you believe is important
  • I also believe treating others with kindness is more important now than ever

References

References available upon request.

Timeline

Team Member

Panda Express Restaurant Group
12.2025 - 03.2026

Small Business And Entrepreneurship - Business

Moraine Park Technical College
08.2024 - 05.2026

Manager on Duty

Culvers Franchising System
10.2022 - Current

Kettle Moraine Lutheran High School
William Hanson