Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Manager on Duty
Culvers Franchising System
West Bend, Wisconsin
10.2022 - Current
Led diverse team, consistently delivering exceptional customer service and fostering a positive customer experience.
Trained and mentored staff on best practices, improving customer service delivery and team performance.
Supervised daily operations, ensuring adherence to company standards and enhancing service quality.
Team Member
Panda Express Restaurant Group
West Bend, Wisconsin
12.2025 - 03.2026
Provided excellent customer service during busy meal periods.
Prepared and cooked food items according to Panda Express recipes.
Maintained cleanliness and organization in the dining area and kitchen.
Education
Small Business And Entrepreneurship - Business
Moraine Park Technical College
West Bend, WI
08.2024 - 05.2026
Kettle Moraine Lutheran High School
Jackson, WI
Skills
Operational management
Customer service
Team management
Staff training
Business development
Accomplishments
Exceeded guest growth by 10% in 2026 (Double the Culver’s recommended 5% annual growth)
Trained over a dozen employees over 3 years, which improved their skills and positional versatility to the trainer and manager level
Affiliations
I play drums from a variety of musical genres so I adapt to new information easier than most
I workout so I know that my mind and body are more capable than I think
I daily practice my belief in my Lord Jesus Christ, so I believe making time for what you believe is important
I also believe treating others with kindness is more important now than ever