Brooke Bowman
Peoria,AZ
Summary
Developed leadership and operational management skills in fast-paced, customer-focused environment. Skilled in team coordination and conflict resolution, with focus on improving efficiency and service quality. Eager to transition into new field, leveraging these transferable skills to contribute effectively in different setting.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Shooters World
Goodyear, AZ
04.2024 - 07.2026
- Supervised daily operations, ensuring compliance with safety and security protocols.
- Trained and mentored staff on customer service best practices and operational procedures.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies.
- Supervised creation of exciting merchandise displays to catch the attention of store customers.
Sales Associate
Ross Dress for Less
Peoria, AZ
01.2023 - 04.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Maintained organized merchandise displays to optimize store layout and improve sales visibility.
- Collaborated with team members to achieve weekly sales targets and promote store initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
GED -
GED
Skills
- Staff management
- Operational management
- Training
- Conflict resolution
- Client relations
- Processes and procedures
- Documentation and reporting
- Decision making
- Performance evaluation
- Industry awareness
- Sales and marketing
- Customer service focus
- Customer service
- Team collaboration
- Team building
- Coaching
- Employee development
- Multitasking Abilities
- Crisis management
- Attention to detail
- Organizational skills
- Verbal communication
- Reliability
- Active listening
Timeline
Manager on Duty
Shooters World
04.2024 - 07.2026
Sales Associate
Ross Dress for Less
01.2023 - 04.2024
GED -
GED