Summary
Skills
Work History
Education
Generic

William Harkins

Ville Platte,LA

Summary

Dynamic professional with extensive experience in operations management at Coushatta Casino, excelling in electrical troubleshooting and guest service. Proven track record of enhancing customer satisfaction and optimizing repair processes. Adept at training teams and implementing innovative strategies to drive efficiency and revenue growth. Committed to fostering a collaborative work environment.

Professional technician with robust experience in maintaining and repairing gaming machines. Expertise in troubleshooting and resolving technical issues, ensuring optimal machine performance. Strong focus on team collaboration, adaptable to changing needs, and committed to achieving results. Skilled in electronics, mechanical systems, and customer service, providing reliable support in high-demand environments.

Skills

  • Electrical troubleshooting
  • Guest service
  • Hand tool expertise
  • Hardware installation
  • Responsible alcohol service

Work History

Sports Book /Slot Technician

Coushatta Casino
Kinder, LA
02.2024 - Current
  • Assisted in troubleshooting technical issues, providing timely resolutions for guests and staff.
  • Maintained accurate inventory of parts and tools, supporting efficient repair operations.
  • Collaborated with team members to implement best practices in equipment handling and safety protocols.
  • Trained new technicians on repair procedures, fostering skill development within the team.
  • Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
  • Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
  • Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.

Warehouse Supervisor/Dispatch Coordinator

Builders Insulation
Lake Charles, LA
03.2023 - 01.2024
  • Supervised daily warehouse operations, ensuring efficient workflow and compliance with safety protocols.
  • Coordinated inventory management, optimizing stock levels and reducing discrepancies.
  • Trained new staff on warehouse procedures, promoting best practices for safety and efficiency.
  • Implemented process improvements for order fulfillment, increasing accuracy in shipping and receiving tasks.
  • Monitored team performance, providing feedback and support to enhance productivity and morale.
  • Managed equipment maintenance schedules, minimizing downtime through proactive servicing strategies.
  • Enforced company policies and procedures to maintain a safe working environment for all employees.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.

Dollar General

General Manager
Kinder, LA
06.2020 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

General Manager

Family Dollar
Reeves, LA
09.2017 - 03.2020
  • Oversaw daily operations to ensure efficient store performance and customer satisfaction.
  • Developed and implemented strategic plans to enhance sales growth and operational efficiency.
  • Trained and mentored staff, fostering a culture of teamwork and high performance.
  • Managed inventory levels, optimizing stock availability while minimizing excess costs.
  • Analyzed sales data to identify trends and inform merchandising strategies for improved profitability.
  • Led cross-functional teams in executing store layout changes, enhancing the shopping experience for customers.
  • Coordinated promotional activities, driving customer engagement and loyalty initiatives.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

District Operations Manager

Freds
South Mississippi Region
05.2009 - 08.2017
  • Oversaw daily operations ensuring compliance with company standards and policies.
  • Implemented process improvements to enhance operational efficiency across multiple locations.
  • Developed and executed strategic plans to optimize supply chain management and inventory control.
  • Mentored and trained staff, fostering a culture of continuous improvement and accountability.
  • Analyzed performance data to identify trends, driving informed decision-making for operational enhancements.
  • Collaborated with cross-functional teams to align goals and streamline communication processes.
  • Led initiatives to enhance customer satisfaction through improved service delivery protocols.
  • Evaluated existing policies and procedures to identify areas for improvement, resulting in increased operational effectiveness.
  • Optimized supply chain management for improved inventory control and reduced waste.
  • Implemented data-driven decision-making processes, enhancing overall district performance and growth.
  • Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Restaurant Owner/B&B Hotel

Owner-Operator
Fayette, AL
06.2000 - 01.2009
  • Managed daily operations, ensuring high standards of food quality and customer service.
  • Developed and executed marketing strategies to increase brand awareness and customer engagement.
  • Trained and supervised staff, fostering a collaborative work environment and enhancing team performance.
  • Implemented cost-control measures to optimize inventory management and reduce waste.
  • Designed seasonal menus based on market trends, customer feedback, and ingredient availability.
  • Established strong vendor relationships to ensure quality supplies at competitive prices.
  • Oversaw financial management, including budgeting, forecasting, and profitability analysis.
  • Enhanced customer loyalty programs to drive repeat business and improve satisfaction levels.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.

Hotel Manager

Crimson Tide Hospitality
Tuscaloosa, AL
03.1984 - 02.2000
  • Oversee daily hotel operations to ensure exceptional guest experiences and satisfaction.
  • Develop and implement strategic marketing initiatives to enhance hotel visibility and occupancy rates.
  • Manage budgetary allocations, optimizing resource utilization for improved financial performance.
  • Lead staff training programs to enhance service standards and operational efficiency across departments.
  • Monitor compliance with health and safety regulations, maintaining a secure environment for guests and staff.
  • Analyze guest feedback to identify areas for improvement, driving continuous enhancements in service delivery.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.

Education

Associate of Arts - Theological Studies

Gulf Coast Bible College
Houston, TX
05-1984

High School Diploma -

Westlake High School
Westlake, LA
05-1980