William Harper
Paducah,KY
Summary
Service professional experienced in cultivating positive customer relationships in both airline and retail positions. Safety-certified flight attendant with over 5 years of experience implementing high customer service and safety standards. Supervisor experience with great team building and collaboration skills that result in increasing customer loyalty and team member satisfaction.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Republic Airways Holdings Inc
Indianapolis, IN
04.2026 - Current
- Manage inflight emergencies including but not limited to aircraft evacuations and onboard medical situations.
- Provide exceptional customer care and remarkable experiences for all passengers.
- Lead pre-flight briefings with the inflight crew and communicate clearly to the flight deck members while being a reliable collaborator and member of the entire company crew.
Family Caregiver
Private Family Estate
Paducah, KY
10.2025 - 04.2026
- Provide assistance with essential daily life activities.
- Manage pharmacy prescriptions and prepare and dispense all medication to the patient.
- Oversee all household finances.
- Perform housekeeping duties.
Head Cashier
Lowe's
Paducah, KY
01.2025 - 10.2025
- Enhance store operations by effectively managing and resolving customer issues.
- Guide team members in challenging customer interactions and in improving customer service.
- Produce and maintain front end shift schedules.
- Approve professional discounts for contractors, customer returns, and cashier overrides.
- Provide both new hire and continuous training for all department members.
- Handle cash management for the cash office and all store registers.
Customer Service Associate
Rhodes Convenience Stores
Paducah, KY
08.2024 - 12.2024
- Engage in a hospitable manner with all guest throughout their store visit.
- Complete fast paced and accurate register transactions for a seamless customer experience.
- Maintain a stocked cooler and sales floor with all product presented to company standards.
- Clean all areas of the store including the parking lot, merchandise area, and restrooms.
Family Care Provider
Private Family Estate
Paducah, KY
08.2022 - 07.2024
- Assist with mobility, bathing, and dressing to help individual function in day to day life.
- Coordinate, transport, and advocate for the patient with all medical professionals.
- Manage grocery procurement and plan and prepare nutritious meals.
Optical Dispenser
VisionWorks
Paducah, KY
09.2021 - 07.2022
- Sell, fit, and dispense frames and accessories.
- Communicate clearly with the lab and Optometrist to ensure accuracy of prescription.
- Provide customers with accurate product information regarding frames, lens selections, and other services.
Retail Associate
PetsMart
Paducah, KY
04.2021 - 05.2022
- Merchandise and stock the store.
- Operate cash register in an efficient friendly manner.
- Proactively provide high quality customer service at all times.
Student
Thomas Edison State University
Trenton, NJ
01.2020 - 03.2021
- Took University courses towards completion of B.S. degree.
- Extensive travel.
Flight Attendant
Spirit Airlines
Dania Beach, FL
06.2017 - 12.2019
- Provide leadership as Lead Flight Attendant by resolving guests' complaints, supervising team members, and ensuring immediate guest service recovery.
- Foster an inclusive and outstanding environment for all guests and team members.
- Provide snacks and beverages to customers.
- Maintain compliance with all FAA regulations in a guest friendly manner.
Education
Associate of Science - Business Administration
Northshore Community College
Danvers, MA08-2003
Skills
- Conflict Resolution
- Safety and Security
- Management
- Mentoring
- Team Collaboration
- Customer Care
Timeline
Flight Attendant
Republic Airways Holdings Inc
04.2026 - Current
Family Caregiver
Private Family Estate
10.2025 - 04.2026
Head Cashier
Lowe's
01.2025 - 10.2025
Customer Service Associate
Rhodes Convenience Stores
08.2024 - 12.2024
Family Care Provider
Private Family Estate
08.2022 - 07.2024
Optical Dispenser
VisionWorks
09.2021 - 07.2022
Retail Associate
PetsMart
04.2021 - 05.2022
Student
Thomas Edison State University
01.2020 - 03.2021
Flight Attendant
Spirit Airlines
06.2017 - 12.2019
Associate of Science - Business Administration
Northshore Community College